Contact Center Sample Clauses

Contact Center provide call reservations and general customer service
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Contact Center. The purpose of this section is to define responsibilities relating to Contact Center operations.
Contact Center. 10.1. The Vendor shall provide a toll-free dispatch contact center located within fifteen (15) miles of the Florida’s Turnpike Headquarters in Ocoee, Florida. The primary responsibility of the contact center will be to perform as the central communication hub for contract and Department toll collection employees. The contact center shall operate 24 hours a day, 7 days a week. The contact center will be the primary point of contact for all schedule and operation related issues. The contact center will communicate all schedule modifications in a real-time environment. 10.2. The Vendor must provide a Customer Relationship Management (CRM) system capable of recording incoming and outgoing calls to the contact center. The CRM shall be capable of producing a confirmation number that will be provided to the caller for reference purposes. All inbound and outbound calls made to and from the contact center will be recorded and stored for documentation purposes. The recorded calls must be indexed for easy identification and retrieval and shall be associated with the confirmation number or CRM entry. The Department reserves the right to listen to recorded calls. 10.3. The contact center shall have the ability to view a contract employee’s schedule through a real-time display. The contact center shall have a web-based centralized scheduling software that is capable of real-time displays of contract employee’s status. The software shall be capable of future schedule development and retaining past schedules for documentation, payroll and invoicing purposes. The software shall be able to automatically document employee absences and lateness and have the capability to capture vacation request information. Department Toll Facility Managers and other Department designated employees shall be granted access to the web-based scheduling system for confirmation of labor hours billed and to view toll facility schedules for contract employees in real time. THIS EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST. REDACTED MATERIAL IS MARKED WITH [***] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. 10.4. The Vendor will provide an internet enabled time clock device capable of real-time uploads to the centralized scheduling software. The Department will not provide internet connections at the toll facility locations. The Vendor will be responsible for all costs of the installation, internet and maintenance of the time-clock dev...
Contact Center. 1. Maintain measures and reporting of call performance. 2. Support contract owner and agent inquiries, and requests. 3. DALBAR, Inc. participation pursuant to the Customer maintained contract with DALBAR, Inc. 4. Will track and report on both customer and agent phone lines abandonment rates, calls offered and average seconds to answer (ASA’s) for Customer information and tracking purposes.
Contact Center a service for processing telephone calls, electronic and written appeals of existing and potential customers of the Bank, performing voice authorization and performing the functions of providing the Cardholder with information and consulting services and the services specified in the Rules; 16) Card to be digitized - a card authorized to be added to the Electronic Wallet; 17) Money use limit set by the Bank - the maximum amount of money for conducting a Card transaction, set by the Bank on the Card, available to the Cardholder for a certain period of time (month, week, day, etc.); 18) Money use limit set by the Client - the maximum amount of money for conducting a Card transaction on the Card, set by the Client on the Application, available to the Cardholder for a certain period of time (month, week, day, etc.); 19) Contactless Transaction Limit - the amount of a card transaction, which does not require authentication of the Cardholder by entering a PIN code. The limit is determined and set by the Acquiring Bank in accordance with the IPS Rules.
Contact Center. Statuses in the Service Management tool at Contact Center Open When a SR is created and transferred to a Group Coordinator Closed When the Incident is solved by all parties involved in solving the issue. At this point, the solution has already been implemented and the client informed of this solution. Frozen When waiting for action or information of the End User Other statuses Status Meaning Detected • phone: the user calls the Contact Center • e-mail/web form: the e-mail is received in the mailbox of the Call Center Informed • phone: Call Center picks up the phone • e-mail/web form: not applicable Treatment Time Detection Time Reaction Time Resolution Time D E T E C T E D I N F O R M E D O P E N C L O S E D 30 sec 30 min 24 sup.h All 45 sup.h 2nd Line F R O Z E N F R O Z E N INCIDENT • Timeline within Contact Center

Related to Contact Center

  • Telephone Services All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network or non- network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network or non-network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Our Services As insurance intermediaries we generally act as the agent of our client. We are subject to the law of agency, which imposes various duties on us. However, in certain circumstances we may act for and owe duties of care to other parties, including the insurer. We will advise you when these circumstances occur, so you will be aware of any possible conflict of interest. We offer a wide range of products and services which may include: • Offering you a single or range of products from which to choose a product that suits your insurance needs; • Advising you on your insurance needs; • Arranging suitable insurance cover with insurers to meet your requirements; • Helping you with any subsequent changes to your insurance you have to make; • Providing all reasonable assistance with any claim you make. In some cases, we act for insurers under a delegated authority agreement and can enter into insurance policies, issue policy documentation and/or handle or settle claims on their behalf. Where we act on behalf of the insurer and not you, we will notify you accordingly and in relation to claims we will advise you of this fact when you notify us of a claim. Notwithstanding this, we endeavour to always act in your best interest. As intermediaries, we offer a wide range of insurance products and have access to many leading insurance companies and the Lloyd’s market. Depending on the type of cover you require and where we have provided advice based on a personal recommendation, we will offer you a policy from either: • a single insurer; • a limited range of insurers; or • a fair analysis that is representative of the insurance market. We will advise you separately as to which of these apply before we arrange your policy and where we have not undertaken a fair analysis of the market, we will provide you with a list of insurers considered. Jensten Retail Consumer Client TOBA Version 1.0 Nov 2021 Policies taken out, amended, or renewed through our online service will be on a non-advised basis. This means sufficient information will be provided for you to make an informed decision about any product purchased online and you should therefore ensure that any policy provides the cover you require and is suitable for your needs. For Motor Vehicle insurance we require customers to pay an additional charge for our claims service – Coversure Claimsline (details are provided in a separate document). This is a “one-stop” service that enables us to assist you with any claim you may incur. The cost of the Coversure Claimsline services will be included in the price quoted to you for the Motor Vehicle insurance and shown separately in your documentation. By purchasing motor insurance from us, you authorise Coversure and its agents to take all necessary actions to handle your claim including dealing with your insurers, third parties and their insurers and other service suppliers on your behalf. For all other policies, including optional additional products and premium finance (if relevant), before the insurance contract is concluded and after we have assessed your demands & needs, we will provide you with advice and make a personal recommendation. This will include sufficient information to enable you to make an informed decision about the policy that we have recommended, together with a quotation which will itemise any fees that are payable in addition to the premium. This documentation will also include a statement of your demands and needs. You should read this carefully as it will explain reasons for making the recommendation we have made.

  • Contact Us In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Hospice Services Services are available for a Member whose Attending Physician has determined the Member's illness will result in a remaining life span of six months or less.

  • Surgery Services This plan covers surgery services to treat a disease or injury when: • the operation is not experimental or investigational, or cosmetic in nature; • the operation is being performed at the appropriate place of service; and • the physician is licensed to perform the surgery. This plan covers reconstructive surgery and procedures when the services are performed to relieve pain, or to correct or improve bodily function that is impaired as a result of: • a birth defect; • an accidental injury; • a disease; or • a previous covered surgical procedure. Functional indications for surgical correction do not include psychological, psychiatric or emotional reasons. This plan covers the procedures listed below to treat functional impairments. • abdominal wall surgery including panniculectomy (other than an abdominoplasty); • blepharoplasty and ptosis repair; • gastric bypass or gastric banding; • nasal reconstruction and septorhinoplasty; • orthognathic surgery including mandibular and maxillary osteotomy; • reduction mammoplasty; • removal of breast implants; • removal or treatment of proliferative vascular lesions and hemangiomas; • treatment of varicose veins; or • gynecomastia.

  • Contact Points Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement.

  • Internet Services Transfer Agent shall make available to Fund and Shareholders, through its web sites, including but not limited to xxx.xxxxxxxxxxxxx.xxx (collectively, “Web Site”), online access to certain Account and Shareholder information and certain transaction capabilities (“Internet Services”), subject to Transfer Agent’s security procedures and the terms and conditions set forth herein and on the Web Site. Transfer Agent provides Internet Services “as is,” on an “as available” basis, and hereby specifically disclaims any and all representations or warranties, express or implied, regarding such Internet Services, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance. Transfer Agent shall at all times use reasonable care in performing Internet Services under this Agreement.

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