Initial Enquiries Sample Clauses

Initial Enquiries. All applicants are referred to Social Services, Central Advice and Duty Team (CADT) for the Occupational Therapy (OT) team to determine whether the works are necessary and appropriate, within the terms of the legislation. • Target visit and assessment: 90 days (max.) • Where adaptations are necessary and appropriate, OT will forward a written referral to the Housing Authority. Referral to specify mandatory (and discretionary) items, client contact details, including courtesy titles, post-code, priority requirements etc. Procedure and checklist for completion of Referral Form known as OT3, including prioritization is attached. Appendix 1. OT will: • Establish client’s tenure, name and address of landlord etc • Issue DTLR leaflet (Appendix 3) • Explain the process and discuss options • Go through leaflet entitled ‘What Happens Next’ (Appendix 4) and leave a copy with client • Show photographs of similar work at various stages • Ensure applicants are aware of their rights and responsibilities, in relation to the process (e.g. if they wish to cancel their application, they should do so at the earliest opportunity, otherwise the work may be ordered and the client may incur costs) • Where applicant needs more than one adaptation, all works will be listed together (no need for separate OT3s for same applicant) • OT & applicant to complete and sign OT3 • OT3 forwarded to the Housing Authority (requests for joint visits to be kept to a minimum) • Changes or additions to the detail in the original OT3 to be in writing, within 14 days of any feedback from the surveying officer • OT will make no commitment to any work being done • Following referral to the Housing Authority, applicants with queries to be advised to contact a Client Liaison Officer within Housing