INITIAL HOSTING AND CUSTOMER SUPPORT BY MAGIC Sample Clauses

INITIAL HOSTING AND CUSTOMER SUPPORT BY MAGIC. Initially Magic will host the OnStar Service (but not other parts of the OnStar System) in its network operations center, which is currently located in Sunnyvale, California. Magic will also provide second-level customer support for the OnStar Service as described in Exhibit C (Second Level Support); however, GM will be solely responsible for providing all first-level customer support for the OnStar Service and all customer support for other aspects of the OnStar System such as theft protection and lock-outs. While Magic is hosting the OnStar Service for GM, Magic will use reasonable commercial efforts to achieve the service levels set forth in Exhibit D (Service Levels). Exhibits
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INITIAL HOSTING AND CUSTOMER SUPPORT BY MAGIC. Initially Magic will host the OnStar Service (but not other parts of the OnStar System) in its network operations center, which is currently located in Sunnyvale, California. Magic will also provide second-level customer support for the OnStar Service as described in Exhibit C (Second Level Support); however, GM will be solely responsible for providing all first-level customer support for the OnStar Service and all customer support for other aspects of the OnStar System such as theft protection and lock-outs. While Magic is hosting the OnStar Service for GM, Magic will use reasonable commercial efforts to achieve the service levels set forth in Exhibit D (Service Levels). Exhibits [**] CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
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Related to INITIAL HOSTING AND CUSTOMER SUPPORT BY MAGIC

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