Common use of Initial Training Clause in Contracts

Initial Training. 4.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. QUALITY OPERATOR MONITOR Supervisor -------- ------- ---------- BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - Telemar. OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X

Initial Training. 4.3.16.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. QUALITY OPERATOR MONITOR Supervisor --------- -------- ------- ---------- BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - Telemar. X X X OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. X ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X

Initial Training. 4.3.15.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. OPERATOR QUALITY OPERATOR MONITOR Supervisor -------- ------- ---------- SUPERVISOR BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of Telecommunications, X X X A-55 Telecommunications, Organizational / Institutional Aspects - Telemar. OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. ADMINISTRATION AND LEADERSHIP MODULE / X Staff and Team Management XManagement

Initial Training. 4.3.13.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. A-181 QUALITY OPERATOR MONITOR Supervisor ----------------------------------------------------- -------- ------- ---------- BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - Telemar. X X X OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. X ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X

Initial Training. 4.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. QUALITY OPERATOR MONITOR Supervisor -------- ------- ---------- BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - X X X Telemar. OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X

Initial Training. 4.3.16.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. OPERATOR QUALITY OPERATOR MONITOR Supervisor -------- ------- SUPERVISOR ---------- --------------- ------------ BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - Telemar. X X X OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. X ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X

Initial Training. 4.3.1. The following Table presents the Modules constituting the Capacity-Building Program for new employees hired by the CONTRACTED PARTY. The Parties may update the content of these Programs at any time in order to adapt them to the requirements of the operations, provided that common agreement is reached thereon. OPERATOR QUALITY OPERATOR MONITOR Supervisor -------- ------- --------------- ---------- BEHAVIOR MODULE Basic Customer Care Procedures. X X X ORGANIZATION MODULE Overview of X X X A-55 Telecommunications, Organizational / Institutional Aspects - X X X Telemar. OPERATIONS MODULE Legacy Systems, Scripts and Procedures. X X X MONITORING MODULE Monitoring, Recording and Feedback X Procedures. ADMINISTRATION AND LEADERSHIP MODULE / Staff and Team Management X