INQUIRIES/APPEALS. Enrollees are encouraged to contact Surency when they have a question concerning a particular claim. Such inquiry should be directed to the Surency Customer Service Department. Telephone inquiries may be directed to the following numbers: in Wichita, 316.462.3316 or from outside of the Wichita area, 1.866.818.8805. Enrollees who have inquiries or an appeal regarding the Agreement are encouraged to write to the Surency Customer Service Department, P.O. Box 789773, Wichita, KS 67278-9773. Written inquiries are best submitted with a copy of the Explanation of Benefits form for the claim in question and should include all of the following:
INQUIRIES/APPEALS. Enrollees are encouraged to contact DDKS when they have a question concerning a particular claim.Such inquiry should be directed to the DDKS Customer Service Department. Telephone inquiries may bedirected to the following numbers: in Wichita, 316 -264 -4511 or from outside of the Wichita area, 0 -000 -000 -3375. will be provided within thirty (30) days after a claim is received, unless special circumstances require an extension of time for processing. If additional time is necessary, DDKS will notify the Enrollee and/ or the treating dentist of the reason for the additional time, including a d escription of additional information that is necessary to process the claim if information is missing. If additional information is necessary, the Enrollee will have forty -five (45) days to provide the additional information or else the claim will be deci ded based upon the information then available to DDKS. Enrollees have the right to appeal a claim determination if the requested dental benefits were not paid in full. In order to appeal a benefit determination, Enrollees or their authorized representati ve must write to the Customer Service Department, Delta Dental of Kansas, Inc., X.X. Xxx 000000, Xxxxxxx, XX 00000 -9769 within one hundred eighty (180) days of the date of the Explanation of Benefits for the claim. Written appeals should be submitted wit h a copy of the Explanation of Benefits form for the claim in question and should include all of the following:
INQUIRIES/APPEALS. Dentists and Enrollees are encouraged to contact DDKS when they have a question concerning a particular claim. Such inquiry should be directed to the DDKS Customer Service Department. Telephone inquiries may be directed to the following numbers: in Wichita, 000-000-0000 or from outside of the Wichita area, 0-000-000-0000. Enrollees who have inquiries or an appeal regarding the Agreement are encouraged to write to the Customer Service Department, Delta Dental of Kansas, Inc., X.X. Xxx 000000, Xxxxxxx, XX 00000-0000. Written inquiries are best submitted with a copy of the Explanation of Benefits form for the claim in question and should include all of the following:
