Introduction to FitSM Sample Clauses

Introduction to FitSM. FitSM (1) is a free standard for lightweight IT Services Management protocol which provides simple and practical concepts and requirements to improve service offerings. FitSM was initially developed by the FedSM project (3), which was co-funded by the European Commission, FP7 contract number 312851 and is currently maintained by the non-profit organisation ITEMO e.V (3). The FitSM framework is made up of several documents (4), providing guidance and input on different aspects of ITSM in federated organisations. The standard is applicable to all type of organisation, e.g, commercial and non-profit, and is composed of 6 different parts: • FitSM-0: Overview and vocabulary • FitSM-1: Requirements • FitSM-2: Objectives and activities • FitSM-3: Role model • FitSM-4: Selected templates and samples o set of documents under continual development • FitSM-5: Selected implementation guides o set of documents under continual development • FitSM-6: Maturity and capability assessment scheme These documents give a description of the terminology used within FitSM (FitSM-0), a list of generic and process-specific requirements (FitSM-1), the objectives and recommended activities to assist in the fulfilling of the requirements (FitSM-2) and the roles and responsibilities of each of the different members involved in the service management process (FitSM-3). In addition the standard provide also implementation aids in terms of templates, sample and guidelines on different aspect of the ITSM process. The reason for choosing FitSM as guide for the design of our SMS, is that this standard is more accessible than classic service management solutions and more suitable for federated scenarios, and has already been adopted within multidisciplinary scientific communties as that represented by CompBioMed (e.g: EGI (5)). The framework is also compatible with the International Standard ISO/IEC 20000-1 (6) (requirements for a service management system) and the IT Infrastructure Library (ITIL) (7).
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