IPTF and IPLD Network Availability Sample Clauses

IPTF and IPLD Network Availability. SLA. If the CenturyLink Voice Network supporting the Service to be provided to Customer by CenturyLink in accordance with the Agreement is subject to Network Non-Availability, CenturyLink will compensate Customer with in accordance with the network availability provisions set forth in this section. Only failures on the CenturyLink Voice Network will be eligible for credits set forth in this section. Failures outside of the CenturyLink Voice Network will not be deemed a period of network Non-Availability. For Service provided to Customer, CenturyLink’s objective is for Service, on average, to be available on the CenturyLink Voice Network for Customer’s use 99.95% of each Calendar Month (“Average Monthly Network Availability”). For purposes of this SLA, Average Monthly Network Availability will be determined in accordance with the following calculation: Average Monthly Network Availability = (1 - [Total minutes of Network Non-Availability per “Impacted Service” (as later defined in this SLA) per Calendar Month / {(number of days in the Calendar Month) x (24 hours) x (60 minutes)}]) x 100% If, for a particular Calendar Month, the Average Monthly Network Availability falls below 99.95% for a particular Impacted Service, Customer will receive a credit (“Performance Credit”) for that month in accordance with the following schedule (“Performance Credit Schedule”). The amount of the Performance Credit will be equal to the designated percentage (as set forth in the Performance Credit Schedule) multiplied by Customer’s United States Mainland voice charges for usage of the Impacted Service for that Calendar Month, (after such usage has been reduced by: (i) all applicable taxes and tax-related surcharges; and (ii) all applicable discounts and credits) (“Eligible Voice Charges”). For purposes of this SLA, the Service will be considered available to Customer until the time of: (i) CenturyLink’s receipt from Customer of notice of the unavailability of the Service and the prompt issuance of a CenturyLink trouble ticket; or (ii) CenturyLink’s detection of an outage and prompt issuance of a trouble ticket (“Service Non-Availability Notice”). A period of Network Non-Availability will commence upon the Service Non-Availability Notice and conclude upon the time of Service Restoration. Performance Credit Schedule Average Monthly Network Availability Amount of Performance Credit (as a percentage of Customer’s Eligible Voice Charges of a particular Impacted Service) 100.00% to 99...
Sample 1
AutoNDA by SimpleDocs

Related to IPTF and IPLD Network Availability

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • Availability of Licensed Materials Upon the Effective Date of this Agreement, Licensor will make the Licensed Materials available to the Licensee, the Participating Institutions and Authorized Users.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • wire Unbundled ISDN Digital Loops These will be provisioned according to industry standards for 2-Wire Basic Rate ISDN services and will come standard with a test point, OC, and a DLR. NewPhone will be responsible for providing BellSouth with a Service Profile Identifier (SPID) associated with a particular ISDN-capable Loop and customer. With the SPID, BellSouth will be able to adequately test the circuit and ensure that it properly supports ISDN service.

Time is Money Join Law Insider Premium to draft better contracts faster.