Proactive Access Circuit Monitoring. Yes CenturyLink’s NOC performs round-the-clock proactive surveillance of the network. CenturyLink monitors and manages optical, switching, SS7 (signaling), DCCS and Intelligent Network (IN), Frame Relay, ATM, IP and VoIP network elements. They investigate alarm conditions and coordinate restoration activity with CenturyLink field sites, CAPs, LECs and OCCs. CenturyLink does proactively monitor, repair, and upgrade its backbone network as necessary. CenturyLink does not proactively monitor down to the customer level DS-1 circuits for our Private Line or long distance services. CenturyLink maintains a proactive monitoring and notification objective of ten minutes of receipt of a customer circuit physical outage event for data services. CenturyLink employs platform-specific alarm thresholds to identify service impairments. CenturyLink’s internal systems correlate network alarms to customers; generating a trouble ticket for automatic customer notification. Automatic notification is limited to customers who subscribe to ATM, Frame or IP-based services (proactive notification on Ethernet services is not guaranteed) and comes in the form of e-mail or text page. Physical circuit outage events are generated as follows: SNMP traps are generated from CenturyLink edge routers and directed to CenturyLink’s NerveCenter management servers The NerveCenter management server uses behavior models to filter out actual physical outage (includes bouncing circuits) events Outage events are generated into the NetCool application The Alarm Rule Service and Ticket Rule Service then correlate the event to active events and routes valid events for notification to the Proactive Notification tool for automatic dispatch of notification. Ethernet services can be supported via Network Management Services. CenturyLink Network Management Service (NMS) is a comprehensive network monitoring and management service. It includes 24x7 monitoring of customer premises equipment and transport links, complete fault and performance management, complete network analysis, configuration backup, online reports and total customer agency. The central part of this service is the in-band monitoring and management tools that provide the customer with the ability to continuously monitor and manage network
Proactive Access Circuit Monitoring performance. Network Management Services works with any provider on virtually any technology. It has one of the broadest and deepest portfolios of devices certified for management in the industry, and all devices undergo a thorough certification process. CenturyLink Network Management Services is available in the following service levels: Monitor & Notification, Select and Comprehensive: Monitor & Notification Continuous network monitoring – 24x7x365 proactive network monitoring to identify issues with monitored devices Real-time notification – your designated maintenance personnel contacted to resolve issues Network operations center – available 24x7x365 Select Includes all of the features of Monitor & Notification plus: Fault management to isolate and correct any troubles. Configuration management services include: design, provisioning, backup, comparison and restoration. Online reports document network performance. Network inventory and topology map. In-band monitoring of customer devices and CenturyLink data transport 24/7. Web-based portal for access to ticketing system, reports, inventory and topology maps and change request. Comprehensive Includes all of the features of Network Management Services–Select, plus: Total customer agency for resolving issues with non-CenturyLink transport Total customer agency for repair issues with customer premises equipment (CPE) non-CenturyLink maintenance providers (e.g. maintenance directly with SMARTnet, ADTRAN, Juniper, etc) Configuration of site-to-site virtual private network (VPN) connectivity. Firewall internetwork operating system (IOS) policies to secure hardware. Monitoring of site-to-site VPN connectivity.
