Key performance indicator results Different delivery contexts, locations and client characteristics may affect the equity, effectiveness and efficiency of disability services. Appendix A contains data that may assist in interpreting the performance indicators presented in this chapter. The performance indicator results reported in this chapter relate to CSTDA services only. The CSTDA NMDS coordinated by the AIHW was the main source for most of the 2002-03 data reported. As stated, the reporting period for these data was 1 January 2003 to 30 June 2003. As the reporting time frame is six months, the 2002-03 data will not be comparable to future reports that will use whole-of-year data. There are also issues regarding the quality of the CSTDA NMDS 2002-03 data (box 13.7). Most notably, the proportion of service users and service outlets that provided data (response rates), and the ‘not stated’ rates of particular data items varied across jurisdictions. Expenditure data for the efficiency indicators were sourced from the Australian, State and Territory governments. The performance indicator data for before 2002-03 were sourced mainly from the Commonwealth/State Disability Agreement (CSDA) minimum data set (MDS), which was based on a snapshot day collection. The main differences between the CSTDA and the CSDA data sets are discussed in box 13.6. The change from the CSDA MDS to the CSTDA NMDS means that performance information for 2002-03 (collected under the CSTDA) is not comparable to performance information for years before 2002-03 (collected under the CSDA). While these data sets are not comparable, data from the CSDA MDS up to 2002 (contained in previous reports) is provided for information in tables 13A.3, 13A.5, 13A.7, 13A.9, 13A.13, 13A.15, 13A.17, 13A.19, 13A.21, 13A.23, 13A.25, 13A.27, 13A.29, 13A.31, 13A.33, 13A.35, 13A.40, 13A.41, 13A.44, 13A.45 and 13A.47. Box 13.6 Development of the CSTDA NMDS Since 1994, the CSDA MDS snapshot collections have provided funding bodies, funded agencies (service providers), service users and other stakeholders with information about services delivered under the CSDA and the people receiving those services. This information was collected, however, only on one snapshot day in the year. In 1999, the National Disability Administrators and the AIHW began to review and redevelop the CSDA MDS collection. The redeveloped collection was fully implemented nationally in October 2002 and is now referred to as the CSTDA NMDS. The first collection...
Key performance. Indicators (KPIs) The achievement of the purpose of the Funding Agreement and/or consumer outcomes will be monitored by reference to the following key performance indicators: The KPIs listed below are indicative the final KPIs that will be included in Funding Agreements through collaboration with successful Service Providers and based on the identified service specifications outlined in their proposal. Key Performance Indicators Time from inital allocation of a family to service provider to active engagement at level of intensity (i.e direct contact hours per week) identified in the referral: target is within 10 working days. Family engaged at level of intensity (i.e. direct contact hour per week) identified at the time of referral/last case plan review. Family achieving progress towards safety goals in accordance with case plan at time of referral/last plan review. Family engaged with Intensive Family Engagement until completion of case plan. Family transitoned to Integrated Family Support Service (IFSS) in accordance with case plan. Change in level of risk present to children in home environment (measured using case plan risk assessment tool developed by CSS): target is downward trend in risk level.
