LIMITATIONS TO 911 SERVICE. THE 911 TYPE DIALING DESCRIBED IN THESE TERMS AND CONDITIONS IS DIFFERENT FROM TRADITIONAL 911 OR ENHANCED 911 DIALING. 911 SERVICE IS NOT GUARANTEED. YOU WILL NOT HAVE ACCESS TO 911 EMERGENCY SERVICE: (A) IF ALL OF THE AFOREMENTINED CONDITIONS ARE NOT MET, (B) IF THE SERVICE FAILS FOR ANY REASON, INCLUDING WITHOUT LIMITATION FAILURES IN SERVICE CAUSED BY INCORRECT OR IMPROPER INSTALLATIONS, POWER OUTAGES, INTERNET CONNECTIVITY INTERRUPTIONS (SUCH AS DEGRADATION OR CONNECTIONS NOT WORKING), APPROVED EQUIPMENT OR OTHER EQUIPMENT MALFUNCTIONS, OR ANY SERVICE OUTAGE, AND (C) UNTIL QWEST HAS COMPLETED THE 911 UPDATE INTERVAL AND SENT THE 911 CONFIRMATION TO YOUR EMAIL ADDRESS OF RECORD. “911 UPDATE INTERVAL” IS APPROXIMATLEY 15 MINUTES OR 72 HOURS (DEPENDING ON THE TYPE OF 911 SERVICE AVAILABLE AT THE PROPOSED SERVICE ADDRESS) FROM EITHER (i) THE TIME YOUR VOIP PHONE NUMBER IS ACTIVATED FOR A QWEST APPROVED SERVICE, OR (ii) THE PORT EFFECTIVE DATE (IF APPLICABLE), AS DESCRIBED IN SECTION 8(m) LOCAL NUMBER PORTABILITY. IN THESE INSTANCES, 911 CALLS WILL EITHER: NOT BE ROUTED TO ANY 911 CENTER (OR ANY OTHER PERSON) OR, IN SOME INSTANCES, THE CALL MAY BE ROUTED TO THE INCORRECT 911 CENTER WHICH MAY NOT BE ABLE TO ASSIST YOU WITH YOUR EMERGENCY. IF YOU HAVE REQUESTED EXPEDITED SERVICE DELIVERY, THE 911 UPDATE INTERVAL MAY NOT BE COMPLETED PRIOR TO YOUR RECEIVING YOUR APPROVED EQUIPMENT. ALWAYS CHECK FOR YOUR 911 UPDATE CONFIRMATION BEFORE USING 911 SERVICE. FOR TECHNICAL REASONS ASSOCIATED WITH THE POSSIBILITY OF NETWORK CONGESTION, WITH THE SERVICE THERE IS A GREATER POSSIBILITY THAT YOUR 911 CALL WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES AND/OR TAKE LONGER TO ANSWER, AS COMPARED TO TRADITIONAL 911 CALLS. YOUR 911 EMERGENCY CALL AUTOMATICALLY ROUTES TO THE APPROPRIATE 911 CENTER BASED UPON THE QWEST APPROVED SERVICE ADDRESS. WHEN CALLING 911, MOST CUSTOMERS WILL BE ROUTED DIRECTLY TO THE 911 OPERATOR. BECAUSE LIMITATIONS EXIST TO 911 SERVICE QWEST RECOMMENDS THAT YOU STATE YOUR NAME, PHONE NUMBER, LOCATION, AND THE NATURE OF YOUR EMERGENCY WHEN CONNECTED TO THE 911 OPERATOR, BECAUSE YOUR PHONE NUMBER AND LOCATION MAY NOT BE AVAILABLE TO THE PERSON RECEIVING THE 911 EMERGENCY CALL. IF YOUR CALL IS DROPPED BEFORE YOU PROVIDE YOUR PHONE NUMBER AND LOCATION, THE OPERATOR MAY BE UNABLE TO CALL YOU BACK OR ASSIST YOU WITH YOUR EMERGENCY. QWEST® ONEFLEX® PREMIER SERVICE AGREEMENT
