Managed Router. If Customer purchases Managed Router Services of any type, which may include Managed Router with Advanced Security Services or any other similar product offering (referred to individually and collectively, as “Managed Router Service(s)”), this provision shall apply. To receive Managed Router Services, Customer must purchase, and maintain in place at the Premises, Xxx Internet Services and/or Xxx Networking Services at all times during the Term, it being understood that the Managed Router Services cannot operate without such underlying Xxx Services. The specific Xxx Internet Service(s) and/or Xxx Networking Services that are required may vary depending upon the type of Managed Router product purchased, and other determining factors. Any termination or discontinuation of such Xxx Internet Services and/or Xxx Networking Services may result in an immediate termination or discontinuation of the Managed Router Services, which may be subject to early termination fees under the Agreement. In connection with the Managed Router Services, Cox (or a third party provider or an affiliate, contractor or subcontractor of same) will install certain equipment, which shall include a router (referred to herein as the “Router”) upon the Premises, which equipment shall be owned by Xxx and considered part of the Xxx Equipment. Installation costs and/or nonrecurring charges may apply. Customer will not alter or tamper with the Managed Router Service, the Router or any other Xxx Equipment unless expressly authorized in writing by Xxx to do so. As part of the Managed Router Service Customer will be required to maintain passwords for Customer’s end user accounts through Customer’s authentication server to provide for remote access. Xxx will make available a VPN End User Guide (or other guides) to Customer that outline the use of the Managed Router Service, and Customer agrees not to use the Service in violation of same. Customer agrees to provide (a) Xxx with the appropriate access to the Premises, including the Router installation location, at an agreed upon time to install and turn up the Router; (b) all LAN equipment to connect to the Router, which include, but is not limited to, switches and servers; (c) Xxx with the necessary connections from the Router to the Customer LAN (switches, other equipment) to ensure that the Router can adequately support the Customer LAN deployment;
Managed Router. Managed Router Services involve Xxxxxx managing your router on its behalf. You do not have access to the router. Managed Router Services include: • real-time SNMP monitoring; • daily back-ups of the router configuration for rapid restoration of the hardware; • real-time logging of all router devices to a Xxxxxx log server; • reporting of router interface traffic in 5 minute intervals and graphing of results in your portal; • reporting of interface errors in 60 minute intervals and graphing of results in your portal; • reporting of CPU and memory usage in 5 minute intervals and graphing in your portal; • performance of router configuration changes as requested by you (2 configuration changes are included per month, after which there is a one-time charge per change, which is currently $50.00, but is subject to change without notification); • OS patching and hotfix; • monitoring of all up-links for up/down status and incident management as required; and • monitoring of bandwidth thresholds and incident management as required.
