Management of Complaints. Partners must enable stakeholders to make complaints to the organisation in a safe and confidential manner.
Management of Complaints a ) Any Employee who believes they have a valid reason to file a complaint can discuss the matter with their manager or another representative of the Employer in order to come to an agreement. They may, on that occasion, be accompanied by a Union representative – in which case a member of the Human Resources department may also be present.
Management of Complaints
