Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Member Outreach. The Participating Provider shall conduct affirmative outreach whenever a Member misses an appointment and shall document this outreach in the Member’s medical record. Such an effort shall be deemed to be reasonable if it includes three (3) attempts to contact the Member. Such attempts may include, but are not limited to: written attempts, telephone calls and home visits. At least one (1) such attempt must be a follow-up telephone call.
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will 1999 Renewal Contract Tarrant Service Area 50 August 9, 1999 51 contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are knowledgeable about available Texas Health Step services. Outreach staff must coordinate with TDH Texas Health Step outreach staff to ensure that Members have access to the Medical Transportation Program (MTP), and that any coordination with other agencies is maintained. MTP will not transport Members to value-added services offered by HMO.
Member Outreach. Marathon shall conduct such Member outreach as it deems reasonably necessary to support the Health Services to be provided under this Agreement, including campaigns notifying Members and potential Members not currently receiving services from Marathon of available services. The campaigns may be conducted in print, by telephone or via e-mail and text message (to the extent permitted under applicable law). Client shall support such outreach by Client providing Marathon with contact information of all Members appearing on the Eligibility File, including but not limited to the following (if available): email address, phone number, work address, home address. Member outreach initiated by Marathon shall be at Marathon’s cost. Outreach materials requested by Client beyond Marathon’s standard personalization services will be billed as additional services pursuant to a service order.
Member Outreach. Assisting the executive in coordinating member outreach.
Member Outreach. BlueCross or its subcontractor, shall have the right to contact Members to perform services under this Agreement, or as otherwise required by law, a regulatory body, or an accrediting agency. Employer warrants that the contact information included in its enrollment data was obtained directly from the applicable Member and that Members are aware they may be contacted via that information for non-telemarketing calls, emails, and/or text messages.
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month the HMO must retrieve from the Enrollment Broker BBS a list of members who are due TDHS/HMO CONTRACT August 11, 1999
Member Outreach. Inovalon will outreach to members in writing and telephonically with information regarding the recommended need for a provider assessment (without specific disease information) and provider contact information in such a manner, as to facilitate timely practitioner encounter.
Member Outreach a) The PHP shall conduct outreach to educate Members about the Pilots, Pilot services, and how to self-refer for an assessment of Pilot eligibility consistent with the requirements of Section V.B.
