Methods of Requesting and Transferring Information Sample Clauses

Methods of Requesting and Transferring Information. 10.1 This agreement applies to information that is shared in the following ways:  Internal post.  External post.  Telephone.  Safeguarding adults meeting.  Fax or textphone.  Email.  Databases/electronic records 10.2 The safe and secure handling and transfer of information will depend upon the level of sensitivity of the information. 10.3 Recipients of information will understand the purpose for which the information was shared and the limits of any consent that has been given (e.g. whether they are able to share the information further). Where there is uncertainty then the originating person/organisation should be contacted. 10.4 All decisions relating to information sharing, and the reason why the decision was made, will be recorded. This includes if a decision was made not to share information. For example, consent (or decision to override/not seek consent) to safeguarding adults referrals should be clearly recorded on the Safeguarding Adults Initial Enquiry Form (SAIEF) or equivalent. Good practice Newcastle Safeguarding Adults Board Multi-agency information sharing agreement Final Version April 2018 Xxxxxx Xxxxx Unclassified examples for recording requests and responses to requests for information sharing are in appendix 1.

Methods of Requesting and Transferring Information. 10.1 The safe and secure handling and transfer of information will depend upon the level of sensitivity of the information. 10.2 Recipients of information will understand the purpose for which the information was shared and the limits of any consent that has been given (e.g. whether they are able to share the information further). Where there is uncertainty then the originating person/organisation should be contacted. 10.3 All decisions relating to information sharing, and the reason why the decision was made, will be recorded. This includes if a decision was made not to share information. For example, consent (or decision to override/not seek consent) to safeguarding adults referrals should be clearly recorded on the examples for recording requests and responses to requests for information sharing are in appendix 1.

Methods of Requesting and Transferring Information. Client information will be transferred via an online client record which will be completed by the partner agency, who will also identify a specific staff member as the case owner with responsibility for keeping the electronic record up to date with details of needs and required support services. Once the client record has been created and assessment completed, referrals can be made via Newcastle Gateway to the support providers identified as appropriate for the client. Support providers will act upon information shared and update the Gateway with responses to referrals and details of any support placements. If necessary, support providers can also refer their clients to additional support by creating a new assessment and referrals. Create Gateway client record When a case owner ceases to support a client, the case owner can be changed to another Gateway user if necessary, and details of any changes to the case owner are automatically saved on the client record. The client’s record can also be closed if they are not seeking or receiving any further support from services, and details are automatically saved on the client record. Cases can be reopened and reassigned should the client need support from Gateway services in future. Additional client information may be requested from referral agents by providers, where this is relevant and necessary to their decision, on an ad hoc basis. These requests may be made via Newcastle Gateway or other mediums. Other partner agencies involved with the client may also become aware that additional relevant information exists; in this instance agencies should alert the client’s case owner who can update the client record.