Motricity Responsibilities. Motricity will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. Span of Control is defined as those areas of functionality that are under the direct control of Motricity. This includes functionality that is provided by external vendors or suppliers with whom Motricity has a contractual relationship, including feeds from providers of Motricity Sourced Content. It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required reporting information. Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a contractual arrangement with the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this document. Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of Motricity’s Span of Control.
Motricity Responsibilities. Motricity will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. Span of Control is defined as those areas of functionality that are under the direct control of Motricity. This includes functionality that is provided by external vendors or suppliers with whom Motricity has a contractual relationship, including feeds from providers of Motricity Sourced Content. It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required reporting information. *** This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a contractual arrangement with the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this document. Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of Motricity’s Span of Control.
Motricity Responsibilities. Motricity will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required reporting information. Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a contractual arrangement with the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this SLA. Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of Motricity’s Span of Control.
