NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Reservation Services. NAVITAIRE’s resolution targets are provided in the Support User Guide, available on NAVITAIRE’s Customer Care web site. IPR Severity Classification and Response Targets Customer Communication High Medium Low Acknowledgement and Initial Routing 4 hours 24 hours 48 hours Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed, or notes updated.
NAVITAIRE Support Communication Targets. For High, Medium, and Low INCs, response targets are provided in the table below. NAVITAIRE’s resolution targets are provided in the Support User Guide, available on NAVITAIRE’s Customer Care web site. Customer Communication INC Severity Classification and Response Targets High Medium Low Acknowledgement and Initial Routing ***** ***** ***** Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed or notes updated.
NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Reservation Services. IPR Severity Classification and Response Targets Customer Communication High Medium Low Acknowledgement and Initial Response [*] [*] [*] Updates End of each business Every 48 hours Every 5 business
NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Revenue Management Services. Business Functionality Customer Communication High Medium Low Acknowledgement and Initial Response [*] [*] [*] Updates End of each business day Every 48 hours Every 5 business days
NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, response targets are provided in the table below. NAVITAIRE's resolution targets are provided in the Support User Guide, available on NAVITAIRE's Customer Care web site. Customer Communication IPR Severity Classification and Response Targets High Medium Low Acknowledgement and Initial Routing [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed or notes updated. Customer may request e-mail notification on an individual IPR basis.
