Customer Support Procedures Sample Clauses

Customer Support Procedures. 5.6.1 USR will provide technical support to its customers and end users of the USR Hardware Platform products incorporating the Licensed Software, and will provide such technical training to its resellers as USR in its discretion determines to be necessary or appropriate.
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Customer Support Procedures. A. Incident Management Tier 1 – Client will provide first level support to Users, consisting of (i) handling questions from Users regarding customer/technical support, order processing, and use of the Service; and (ii) accepting and responding to problem calls from Users relating to the Service as set out in agreement; (iii) supporting User devices and underlying Client systems and architecture; (iv) providing notification to Synacor of changes, maintenance, outages of underling systems that may affect Service. 69 CONFIDENTIAL [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED Tier 2/Tier 3 – Synacor will provide second level and escalated support to Client, consisting of (i) accepting and responding to problem escalations reported by Users or representatives of Client with regard to problems that cannot be resolved by Client, (ii) resolving reported problems as set forth in the agreement, (iii) providing notification to Client of changes, maintenance, outages of underlying systems that may affect Service, (iv) initial and ongoing training to Tier 1 related to services Synacor sources or manages for Client, (v) regular support of weekly (or other agreed upon period) Operational review meetings to detect and resolve current call drivers and planning for modifications and updates. Synacor will provide Client and Users (in the case of Users, Tier 2 and Tier 3 level support) the following:
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Customer Support Procedures a. Incident Management Tier 1 – Client will provide first level support to Users, consisting of (i) handling questions from Users regarding customer and technical support and access to [*]; (ii) accepting and responding to problem calls from Users relating to the New Services; (iii) supporting User devices and underlying Client systems and architecture; and (iv) providing notification to Synacor of changes, maintenance, and outages of underling systems that may affect the New Services. Tier 2/Tier 3 – Synacor will provide second level support to Client, consisting of (i) accepting and responding to problem escalations reported by Users or representatives of Client with regard to problems that cannot be resolved readily by Client, (ii) resolving reported problems as set forth herein, (iii) providing notification to Client of changes, maintenance, and outages of underlying systems that may affect the New Services. Synacor will provide Client and Users of Client (in the case of end-users, Tier 2 and Tier 3 level support) the following:
Sample 1
Customer Support Procedures. The following customer support statement shall be included by Company with all Licensed Products: It is Company’s goal to provide excellent customer support to all its customers. Company shall provide software warranty services and customer support that meet generally accepted marketing standards established by top tier publishers. To achieve this goal, Company has established customer support centers for North American and European customers with respect to Licensed Software, Licensed Hardware and Bundles. Customer support in other regions is handled by Company’s long-standing distributors who handle customer support for all of Company’s products as well as for other brands in their portfolios. North America Company’s North American customer support center is located in Redlands, CA. Currently, Company employs 7 full time customer support technicians that are trained to answer customer questions, resolve customer issues, and perform limited repairs for all of Company products. Company employs a tech support data base that logs customer registrations, stores customer complaints or positive feedback, generates Return Merchandise Authorization numbers, allows customer support to track warranty products and allows Company to run reports to identify recurring or common product issues. Customers can find customer contact information in their user guides and on the Company website under the customer warranty tab. Company employs a toll free number for calls within the United States and a toll number for calls outside the United States. Company also has a customer email address at xxxxxxxxxxx@xxxxxxx.xxx. All warranty products are stored at Company’s 60,000 square foot Distribution Center (“DC”) located in Redlands, California. Company employs an automated shipping warranty system. Once the customer support technician approves the warranty action in Redlands in accord with the appropriate warranty and inputs it into the system, shipping personnel in the DC receive notice of the action and ship the warranty product to the desired location, usually the same day. EMEA Company operates direct sales offices in the UK, France, Germany, Spain and Sweden and also employs sales people to cover the rest of world in Germany and Hong Kong. In addition, where necessary and appropriate, Company uses distributors. Company employs an outsourced multi-lingual tech support centre in Romania, managed in the UK, covering English, French, Italian, German and Spanish languages. Compan...
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Customer Support Procedures 
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Related to Customer Support Procedures

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Notification By executing this Agreement, the Advisor acknowledges that as required by the Advisers Act the Sub-Advisor has supplied to the Advisor and the Trust copies of the Sub-Advisor’s Form ADV with all exhibits and attachments (including the Sub-Advisor’s statement of financial condition) and will promptly supply to the Advisor copies of all amendments or restatements of such document. Otherwise, the Advisor’s rights under federal law allow termination of this contract without penalty within five business days after entering into this contract. U.S. law also requires the Sub-Advisor to obtain, verify, and record information that identifies each person or entity that opens an account. The Sub-Advisor will ask for the Trust’s legal name, principal place of business address, and Taxpayer Identification or other identification number, and may ask for other identifying information.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Transaction Procedures All series transactions for the Designated Series shall be consummated by payment to, or delivery by, the Custodian(s) from time to time designated by the Fund (the “Custodian”), or such depositories or agents as may be designated by the Custodian in writing, of all cash and/or securities due to or from the Series. The Subadviser shall not have possession or custody of such cash and/or securities or any responsibility or liability with respect to such custody. The Subadviser shall advise the Custodian and confirm in writing to the Fund all investment orders for the Designated Series placed by it with brokers and dealers at the time and in the manner set forth in Schedule A hereto (as amended from time to time). The Fund shall issue to the Custodian such instructions as may be appropriate in connection with the settlement of any transaction initiated by the Subadviser. The Fund shall be responsible for all custodial arrangements and the payment of all custodial charges and fees, and, upon giving proper instructions to the Custodian, the Subadviser shall have no responsibility or liability with respect to custodial arrangements or the act, omissions or other conduct of the Custodian.

  • AML Procedures1 4.1 Consistent with the services provided by DST and with respect to the ownership of Shares in the Fund for which DST maintains the applicable Fund shareholder information, DST shall:

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Contact with Customers and Suppliers Until the Closing Date, the Buyer shall not, and shall cause its Affiliates and direct its other Representatives not to, contact or communicate with the employees, customers, suppliers, distributors or licensors of the Acquired Entities, or any other Persons having a business relationship with the Acquired Entities, concerning the transactions contemplated hereby or any of the foregoing relationships without the prior written consent of the Seller.

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