ON-LINE AVAILABILITY Clause Samples
ON-LINE AVAILABILITY. A. RDSI will make every reasonable effort to have the On-Line Inquiry Services available during the hours as indicated in this Agreement as follows: On Line Availability Schedule -------------------- --------
ON-LINE AVAILABILITY. A. RDSI will make every reasonable effort to have the On-Line Inquiry Services available during the hours as indicated in this Agreement as follows: On Line Availability Schedule -------------------- -------- 8:00 a.m. - 7:00 p.m. Monday 8:00 a.m. - 7:00 p.m. Tuesday 8:00 a.m. - 7:00 p.m. Wednesday 8:00 a.m. - 7:00 p.m. Thursday 8:00 a.m. - 7:00 p.m. Friday 8:00 a.m. - 3:00 p.m. Saturday Not Available Unless Previously Arranged Sunday Not Available Unless Previously Arranged Scheduled Holidays (Based on Federal Reserve Holiday Schedule)
B. RDSI will provide system updates nightly for the Bank. Monday through Friday, based on the Federal Reserve Schedule. Saturday's work will be posted or updated during Monday's nightly update. In addition, Friday's actual reports should not be expected to be delivered to the Bank until the following Monday morning, delivery either by ground courier or via the MACROFICHE Report Storage and Retrieval System or the RECALL Optical Disk System. However, the on-line system will be available to the Bank on Saturday, so that regular business may be conducted.
C. RDSI assures on-line availability for balance verification and transaction authorization to the RDSI Enterprise Server (host computer) at least ninety-five (95%) of the processing time each month (excluding scheduled down time for normal system maintenance) provided the Bank's network and data communications lines are available. The Bank shall be notified at least one week in advance of any scheduled Enterprise Server (host computer) downtime.
D. On a monthly basis, RDSI will ensure that its on-line computing facilities are available for the processing of the Bank's on-line transactions at a minimum of ninety-five (95%) of the time, as prescribed by the Bank, measured over a calendar month at the point of departure from the RDSI Enterprise Server (host computer).
E. On-line response time is a direct function of the data communication line speed and the Bank's internal network. RDSI will assist the Bank in analyzing and maintaining an acceptable and satisfactory response time and will assist the Bank in improving the response time when necessary.
F. Customer Service is perceived as a significant benefit from RDSI. RDSI will provide Bank responses to questions as follows: (1) average response within two (2) hours of calling the RDSI Customer Support Center; and (2) a resolution on average of forty-eight (48) hours.
G. In the event of human error on the part of RDSI which cou...
ON-LINE AVAILABILITY