On Site Service Representative. 2.2.1 Rolls-Royce or an affiliate of Rolls-Royce will make available the services of a customer service representative at Avianca’s facilities at [*]. Such representative will provide, in addition to those Services described above, the following:
2.2.1.1 Local technical support to assist in the resolution of technical problems;
2.2.1.2 Training in the operation and maintenance of Engines;
2.2.1.3 Advice regarding the borescoping and life management of installed Engines; and shall notify Rolls-Royce of all aspects of in-service issues affecting Avianca’s operation of the Engine.
2.2.2 [*].
On Site Service Representative. At one (1) month notice of request from Operator (but not earlier than three (3) months prior to entry-of-service of the first Aircraft), Rolls-Royce will make available the services of a field service representative at Operator's facilities at Milwaukee. Such representative will provide, in addition to those services as described above, the following:
2.3.1 Local technical support to assist in the resolution of technical problems,
2.3.2 Training in the operation and maintenance of Engines,
2.3.3 Advice regarding the borescoping and life management of installed Engines, and
2.3.4 To effectively communicate to Rolls-Royce all aspects of in-services issues affecting Operator's operation of the Engine, and
2.3.5 Assist with the resolution o warranty claims. Operator will make available to Rolls-Royce's representative on a free of charge basis the following:
2.3.6 reasonable work space, services and facilities, including free telephone calls in accordance with his/ her duties;
2.3.7 free emergent medical attention to the extent normally provided to Operator's own employees;
2.3.8 cost of travel and a reasonable daily allowance for subsistence and accommodation while the representative is required by Operator to travel away from Operator's location at Milwaukee with Operator;
2.3.9 holiday privileges in accordance with Operator's normal practice; upon Operator's request, Rolls-Royce will send a field-representative on a temporary basis to cover such holiday period.
2.3.10 access to Operator's computer network for all non-sensitive data and information pursuant to the representative's duties. While working at Operator's facilities, Rolls-Royce's representative shall comply with Operator's rules and regulations. If Operator is dissatisfied with any representative, Rolls-Royce will upon request provide a replacement representative.
On Site Service Representative. At one (1) month notice of request from Operator (but not earlier than three (3) months prior to entry-of-service of the first Aircraft), Rolls-Royce will make available the services of a field service representative at Operator's facilities at Milwaukee. Such representative will provide, in addition to those services as described above, the following:
2.3.1 Local technical support to assist in the resolution of technical problems, 2.
