Operator Services (Operator. Call Processing and Directory Assistance)
8.1 Operator Services provides: (1) operator handling for call completion (for example, collect, third number billing, and manual calling-card calls).
Operator Services (Operator. Call Processing and Directory Assistance)
8.1 Operator Services provides: (1) operator handling for call completion (for example, collect, third number billing, and manual calling-card calls); (2) operator or automated assistance for billing after the end user has dialed the called number (for example, calling card calls); and (3) special services including but not limited to Busy Line Verification and Emergency Line Interrupt (XXX), Emergency Agency Call and Operator-assisted Directory Assistance.
8.2 Upon request for BellSouth Operator Call Processing, BellSouth shall:
8.2.1 Process 0+ and 0- dialed local calls.
8.2.2 Process 0+ and 0- intraLATA toll calls.
8.2.3 Process calls that are billed to Comcast Phone end user's calling card that can be validated by BellSouth.
8.2.4 Process person-to-person calls.
8.2.5 Process collect calls.
8.2.6 Provide the capability for callers to bill a third party and shall also process such calls.
8.2.7 Process station-to-station calls.
8.2.8 Process Busy Line Verify and Emergency Line Interrupt requests.
8.2.9 Process emergency call trace originated by Public Safety Answering Points.
8.2.10 Process operator-assisted directory assistance calls.
8.2.11 Adhere to equal access requirements, providing Comcast Phone local end users the same IXC access that BellSouth provides its own operator service.
8.2.12 Exercise at least the same level of fraud control in providing Operator Service to Comcast Phone that BellSouth provides for its own operator service.
8.2.13 Perform Billed Number Screening when handling Collect, Person-to-Person, and Billed-To-Third-Party calls.
8.2.14 Direct customer account and other similar inquiries to the customer service center designated by Comcast Phone.
8.2.15 Provide call records to Comcast Phone in accordance with ODUF standards.
8.2.16 The interface requirements shall conform to the interface specifications for the platform used to provide Operator Services as long as the interface conforms to industry standards.
Operator Services (Operator. Call Processing and Directory Assistance)
8.1 Operator Services provides: (1) operator handling for call completion (for example, collect, third number billing, and manual calling-card calls); (2) operator or automated assistance for billing after the end user has dialed the called number (for example, calling card calls); and (3) special services including but not limited to Busy Line Verification and Emergency Line Interrupt (XXX), Emergency Agency Call and Operator-assisted Directory Assistance.
8.2 Upon request for AT&T Operator Call Processing, AT&T shall: 8.2.1 Process 0+ and 0- dialed local calls.
Operator Services (Operator. Clerical and Administrative Staff Clerical Support; Coin Collector; Technician; Administrative Assistant; Technical Assistant; Public Affairs Assistant; Engineering Assistant; Human Resources Assistant; Marketing Research Assistant; Accountant. Systems Staff Programmer Analyst. Entrance Jobs When filling entrance jobs, the Company will first give consideration to employees who apply and meet the requirements of the job to be filled. If filling internally in accordance with the foregoing criteria, the employee with the most seniority shall be appointed to the position. The Company maintains the right, however, to fill such entrance jobs by hiring from outside the Company. Positions shall be filled on the basis of seniority as per the most current seniority roster, merit and ability being sufficient to perform the duties required for the position to be filled. Where, in the opinion of the Company, no suitable applications are received in respect of a posted position, the Company shall notify the Union of same and, upon request, will advise the Union of the reasons that the applicants for said position were not considered suitable. The Company and Union agree that merit and ability shall be interpreted in the following manner. An employee to possess Merit and Ability:
