Oracle continuously monitors the Cloud Service to facilitate Oracle’s operation of the Services; to help resolve Customer service requests; to detect and address threats to the functionality, security, integrity, and availability of the Services as well as any content, data, or applications in the Services; and to detect and address illegal acts or violations of the Acceptable Use Policy. Oracle monitoring tools do not collect or store any Customer Data residing in the Services, except as needed for such purposes. Oracle does not monitor, and does not address issues with, non-Oracle software provided by Customer or any of Customer’s Users that is stored in, or run on or through, the Services. Information collected by Oracle monitoring tools (excluding Customer Data) may also be used to assist in managing Oracle’s product and service portfolio, to help Oracle address deficiencies in its product and service offerings, and for license management purposes.
Oracle continuously monitors the Cloud Service to facilitate Oracle’s operation of the Services; to help resolve Customer service requests; to detect and address threats to the functionality, security, integrity, and availability of the Services as well as any content, data, or applications in the Services; and to detect and address illegal acts or violations of the Acceptable Use Policy. Oracle monitoring tools do not collect or store any Customer Data residing in the Services, except as needed for such purposes.
Oracle continuously monitors the Cloud Service to facilitate Oracle’s operation of the Services; to help resolve Customer service requests; to detect and address threats to the functionality, security, integrity, and availability of the Services as well as any content, data, or applications in the Services; and to detect and address illegal acts or violations of the Acceptable Use Policy. Oracle monitoring tools do not collect or store any Customer Data residing in the Services, except as needed for such purposes. Oracle does not monitor, and does not address issues with, non-Oracle software provided by Customer or any of Customer’s Users that is stored in, or run on or through, the Services. Information collected by Oracle monitoring tools (excluding Customer Data) may also be used to assist in managing Oracle’s product and service portfolio, to help Oracle address deficiencies in its product and service offerings, and for license management purposes.
6.9.1 Oracle surveille continuellement les Services pour faciliter son exploitation dudit Service Cloud ; pour aider à la résolution des demandes d’assistance du Client ; pour détecter ou traiter les menaces pesant sur la fonctionnalité, la sécurité, l’intégrité et la disponibilité des Services, ainsi que les contenus, les données ou les applications intégrés aux Services ; ainsi que pour détecter et gérer les activités illégales et les violations des Conditions Générales d’Utilisation. Les outils de surveillance d’Oracle ne collectent pas et ne stockent pas les Données du Client résidant dans les Services, sauf pour les besoins liés auxdits services. Oracle ne surveille pas et ne résout pas les problèmes découlant de logiciels autres que ceux d’Oracle fournis par le Client ou par ses Utilisateurs, et qui sont stockés ou exécutés par le biais des Services. Les informations collectées par les outils de surveillance d’Oracle (à l’exclusion des Données du Client) peuvent également être utilisées pour faciliter la gestion de votre portefeuille de produits et services Oracle, pour aider Oracle à corriger les déficiences de ses offres de produits et services, ainsi qu’à des fins de gestion des licences.
6.9.2 Oracle may (i) compile statistical and other information related to the performance, operation and use of the Services, and (ii) use data from the Services in aggregated form for security and operations management, to create statistical analyses, and for research and development purposes (clauses (i) and (ii) are collectively re...
