Operations Management. Contractor shall maintain the administrative, physical, technical, and procedural infrastructure associated with the provision of the Product in a manner that is, at all times during the term of this Master Agreement, at a level equal to or more stringent than those specified in the Solicitation.
Operations Management i. Contractor’s operating procedures have been documented, maintained, and made available to all users who require them;
ii. Contractor controls changes to information processing facilities and systems; and
iii. Contractor has segregated duties and areas of responsibility to reduce opportunities for unauthorized or unintentional modification or misuse of Contractor’s assets.
Operations Management. Multiple industry best-practice processes and policies exist to ensure the best possible confidentiality, availability and integrity of the platform. These policies are built around strict requirements in a number of areas, such as; • Information security • Hosting environment security • Third party access • Capacity control • Change management • Backup and recovery • Access control • Documentation • Logging and monitoring • Incident response • Release management itslearning have a team of security experts who are responsible for the overall information security of the organization. Their role include responsibility for; • Coordinating security related tasks • Securing corporate environment, network and devices • Security the application (in-house penetration testing and application audits) • Monitoring and logging • Process and policy management (disaster recovery, path management etc) • Training and education of employees, in the field of information security • Coordinating third-party security audits, and follow up on any findings, • Reviewing code for potential security vulnerabilities. All employees have clear roles within the company, and are only given access to data required for their specific role. A limited number of employees have administrative access to our production environment and their rights are strongly regulated and reviewed at set intervals. Any major change to the application, environment or hardware of the production environment is always verified by a minimum of two individuals. All itslearning personnel are required to enter into a strict confidentiality agreement. All staff are required to follow corporate policies regarding confidentiality, business ethics and professional standards. Staff involved in securing, handling and processing customer data are required to complete training appropriate for their role. Strict requirements are in place for any employee, hired consultants or third party requesting access to itslearning information systems. Access control is controlled by an authentication system. The user is required to: • Have management approval for the requested access • Have strong passwords that are in accordance with the corporate password policy • Change their password at regular intervals • Document that the access requested is required for their specific role/task • Ensure that the device (PC, tablet, cellphone) used is adequately secured, and locked when the user is absent. itslearning employs automatic temporary l...
Operations Management. Responsibilities include management of processes pertaining to: credit, activation, and Customer Order fulfillment, Customer Order or Transaction queue management, service level monitoring and reporting, staffing, IVR management, CSR training, and interacting with **** and **** and Care teams to ensure seamless, high quality customer service for eCommerce Customers. With the exception of performance issues by a resource, which shall be addressed in accordance with the terms of the Agreement or as otherwise set forth in Special Event or other written documentation agreed upon by the Parties, adjustments to increase the resources must be communicated in writing **** before the start of the next **** while **** minimum advance notice is required in writing to terminate a resource per Section 6.5 below Resources requested to be added shall be subject to resource availability. Table 5 below reflects the schedule and fee for each FTE on the **** Operations Management Team as of the Effective Date of the Order. ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. Data Analyst **** All Other Roles ****
Operations Management. OPERATOR AND OPERATING COMMITTEE The Operator is responsible for the conduct and execution of the Operations, by performing acts, entering into juristic acts, and representing the Consortium before ANP, the Federal, State, and Municipal Governments, as well as to third parties, as of the effective date of this Consortium Agreement. The Operating Committee shall be responsible for resolutions regarding management of the Consortium, which organization, competence, powers, fields of operation, composition, frequency of meetings, voting procedures, and matters specially subject to its resolution shall be defined in specific documents to be entered into by and between the Parties, if not contrary to the terms of the Production Sharing Agreement. The Consortium’s decisions shall be approved by vote as established in Annex XI to the Production Sharing Agreement and according to the criteria, manners, and procedures established in specific documents, if not contrary to the terms of the Production Sharing Agreement and its Annexes.
Operations Management. 1. a daily operations review meeting to discuss operations and events, plan immediate steps required to support operational priorities, and assign appropriate resources to perform actions;
2. bi-weekly problem management meetings to discuss status of open problems and problem resolution trends and problematic areas;
3. weekly change management meetings to review and assess production and test environment recommended changes;
4. a weekly operations meeting to discuss the week's operational trends and the results of daily performance and planning meetings and activities; and
5. a monthly operations performance meeting to review monthly service level attainment reports, recurring issues and actions to solution, operational trends and recommendations, and other matters, as appropriate; and
Operations Management. Booking Journey Administration: a. Assets.
Operations Management. Coordinate all the tasks related to the Attendance operations, keeping the all-round performance of the Services in compliance with the OLAs; Identify opportunities for upgrading procedures and operations.
Operations Management. Establish work environment that fosters a productive work culture.
Operations Management. OPERATOR AND OPERATING COMMITTEE
