Operations Management. Contractor shall maintain the administrative, physical, technical, and procedural infrastructure associated with the provision of the Product in a manner that is, at all times during the term of this Master Agreement, at a level equal to or more stringent than those specified in the Solicitation.
Operations Management i. Contractor’s operating procedures have been documented, maintained, and made available to all users who require them;
Operations Management. Multiple industry best-practice processes and policies exist to ensure the best possible confidentiality, availability and integrity of the platform. These policies are built around strict requirements in a number of areas, such as; • Information security • Hosting environment security • Third party access • Capacity control • Change management • Backup and recovery • Access control • Documentation • Logging and monitoring • Incident response • Release management Security team itslearning have a team of security experts who are responsible for the overall information security of the organization. Their role include responsibility for; • Coordinating security related tasks • Securing corporate environment, network and devices • Security the application (in-house penetration testing and application audits) • Monitoring and logging • Process and policy management (disaster recovery, path management etc) • Training and education of employees, in the field of information security • Coordinating third-party security audits, and follow up on any findings, • Reviewing code for potential security vulnerabilities. Roles and responsibilities All employees have clear roles within the company, and are only given access to data required for their specific role. A limited number of employees have administrative access to our production environment and their rights are strongly regulated and reviewed at set intervals. Any major change to the application, environment or hardware of the production environment is always verified by a minimum of two individuals. Personnel security All itslearning personnel are required to enter into a strict confidentiality agreement. All staff are required to follow corporate policies regarding confidentiality, business ethics and professional standards. Staff involved in securing, handling and processing customer data are required to complete training appropriate for their role. Access Control Strict requirements are in place for any employee, hired consultants or third party requesting access to itslearning information systems. Access control is controlled by an authentication system. The user is required to: • Have management approval for the requested access • Have strong passwords that are in accordance with the corporate password policy • Change their password at regular intervals • Document that the access requested is required for their specific role/task • Ensure that the device (PC, tablet, cellphone) used is adequately secured, an...
Operations Management. Responsibilities include management of processes pertaining to: credit, activation, and Customer Order fulfillment, Customer Order or Transaction queue management, service level monitoring and reporting, staffing, IVR management, CSR training, and interacting with **** and **** and Care teams to ensure seamless, high quality customer service for eCommerce Customers. With the exception of performance issues by a resource, which shall be addressed in accordance with the terms of the Agreement or as otherwise set forth in Special Event or other written documentation agreed upon by the Parties, adjustments to increase the resources must be communicated in writing **** before the start of the next **** while **** minimum advance notice is required in writing to terminate a resource per Section 6.5 below Resources requested to be added shall be subject to resource availability. Table 5 below reflects the schedule and fee for each FTE on the **** Operations Management Team as of the Effective Date of the Order. Proprietary and Confidential This Order and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier its Affiliates, and third party representatives except under written agreement by the contracting Parties. ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED Order No. SG021306.S.025.S.002 Table 5: Operations Management Fee Schedule Role **** Rate Per FTE Data Analyst **** All Other Roles ****
Operations Management. OPERATOR AND OPERATING COMMITTEE The Operator is responsible for the conduct and execution of the Operations, by performing acts, entering into juristic acts, and representing the Consortium before ANP, the Federal, State, and Municipal Governments, as well as to third parties, as of the effective date of this Consortium Agreement. The Operating Committee shall be responsible for resolutions regarding management of the Consortium, which organization, competence, powers, fields of operation, composition, frequency of meetings, voting procedures, and matters specially subject to its resolution shall be defined in specific documents to be entered into by and between the Parties, if not contrary to the terms of the Production Sharing Agreement. The Consortium’s decisions shall be approved by vote as established in Annex XI to the Production Sharing Agreement and according to the criteria, manners, and procedures established in specific documents, if not contrary to the terms of the Production Sharing Agreement and its Annexes.
Operations Management. Responsibilities include credit, activation, and order fulfillment, transaction queue management, service level monitoring and reporting, staffing, IVR management, training, and interacting with B2C and B2B and Care teams to ensure seamless, high quality customer service for eCommerce customers. Proprietary and Confidential This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier except under written agreement by the contracting Parties. Confidential Treatment Requested 20 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION. Agreement No. SG021306.S.007 AT&T may adjust the number of FTEs on a *** basis. Adjustments to the resources must be communicated in writing *** before the start of the next ***. Table 3 reflects the schedule and fee for the Operations Management Team. Table 3: Operations Management Team Schedule and Cost Months/Qtr FTEs Price Per FTE Total *** *** *** ***
Operations Management. 1. a daily operations review meeting to discuss operations and events, plan immediate steps required to support operational priorities, and assign appropriate resources to perform actions;
Operations Management. 3. Booking Journey Administration: a. Assets.
Operations Management. Coordinate all the tasks related to the Attendance operations, keeping the all-round performance of the Services in compliance with the OLAs; Identify opportunities for upgrading procedures and operations.
Operations Management. OPERATOR AND OPERATING COMMITTEE Under article 4 of Law No. 12,351/2010 and CNPE Resolution No. 25/2017, Petrobras is the Operator and leader of the Consortium. The Operator is responsible for conducting and performing the Operations, by performing acts, entering into juristic acts, and representing the Consortium before ANP, the Federal, State, and Municipal Governments, as well as to third parties, as of the effective date of this Consortium Agreement. The Operating Committee shall be responsible for resolutions regarding management of the Consortium, which organization, competence, powers, fields of operation, composition, frequency of meetings, voting procedures, and matters specially subject to its resolution shall be defined in specific documents to be entered into by and between the Parties, as long as not contrary to the terms of the Production Sharing Agreement. Xxxxx XXXX of the Production Sharing Agreement is an integral part of this Consortium Agreement. The Consortium’s decisions shall be approved by vote as established in Annex VIII to the Production Sharing Agreement and according to the criteria, forms, and procedures established in specific documents, as long as not contrary to the terms of the Production Sharing Agreement and its annexes.
