Customer Service Requests. Applications, including activation, change or discontinuance of Service, will only be accepted in writing via facsimile transmission or U.S. Mail, or by telephone, with verification of Customer’s User ID & Security Code.
Customer Service Requests. Customers may contact AEP Energy directly regarding the terms of this Agreement and the services provided hereunder at the address listed above, which address and phone number shall be provided to Customers regarding the Program. Requests and inquiries regarding distribution services, including emergencies, power outages, wire or service maintenance, metering, service billing or other similar EDU related concerns should be addressed directly with the EDU.
Customer Service Requests. If you have questions or comments or need to provide notice of any kind to the Company regarding Programs including cancellations or refunds of your Program fees, please e-mail us at xxxxxx@xxxxxxxx.xxx.
Customer Service Requests. If you request end user customer service assistance or report a problem with the iSignthis Service, it may be necessary for iSignthis, iSignthis eMoney Ltd or our Merchant Customer’s service operators to access your account and view your account information.
Customer Service Requests. If you have questions or comments or need to provide notice of any kind to Loyobo FIT regarding your membership, please e-mail us at xxxx@xxxxxxxxx.xxx.
Customer Service Requests. When a Maintenance request is initiated, a CSL consultant will generate a Customer Service Request (“CSR”) to document the support request communicated by the Customer.
Customer Service Requests. Contractor agrees to refer and abide by the following guidelines as related to the Customer service requests:
a. Only the Customer shall contact AFC directly for service calls
b. AFC is responsible for determining if the customer contract is in effect
c. AFC will attempt to identify, to the best of its ability, if the service request is covered under Customer’s
d. When a Customer calls AFC for a service request, and AFC believes the Customers service request may be covered, AFC will advise the Customer:
i) That AFC is authorizing a diagnostic service call
ii) That AFC will contact and assign a service Contractor
iii) That said Contractor with contact them within two hours maximum to schedule the diagnostic service call
e. Following the initial conversation with the customer, AFC will contact the Contractor, both by fax/email and/or telephone, to verify the Contractor’s availability to run the call. Availability to run the call is defined in the agreement as follows:
i) Contractor must obtain an authorization from AFC before scheduling or performing a diagnostic service call
ii) Contractor understands that being dispatched by AFC to perform a diagnostic service call is not an authorization to proceed with repairs, and AFC assumes no liability for unauthorized repairs made by Contractor
iii) Contractor understands that AFC alone is authorized to make the determination if an issue or repair is covered under the policy, and Contractor and its representatives agree to represent the fact accurately to Customers.
iv) Contractor agrees and understands that Contractor’s primary role during a diagnostic service call is to assist AFC in determining if the reported problem is covered under the Customer’s service contract.
f. During a diagnostic service call, the Contractor agrees to adhere to the following protocol and procedures:
i) Contractor or its representatives are expected to refrain from expressing to the Customer any opinion or judgment regarding whether the reported problem is or is not covered under the Customer’s service contract
ii) As soon as the problem has been visually inspected, Contractor or Contractor’s technician shall contact AFC by telephone immediately via AFC’s Service Department (0-000-000-0000 option 1) or (678-335-6374)
iii) Contractor agrees to provide accurate and objective responses to all AFC inquiries regarding the situation in order to assist AFC in determining whether or not the item is covered.
g. Once AFC determines whether an issu...
Customer Service Requests. If you request end user customer service assistance or report a problem with the ISX Service, it may be necessary for ISX, ISX Financial EU Ltd orourMerchantCustomer’sserviceoperatorstoaccessyour account and view your account information. • Respect the Law. You agree notto use the ISXservices Service forillegal purposes orforthetransmission of material thatisunlawful, harassing, libellous (untrue and damaging to others) invasive of another’s privacy, abusive, threatening, orobscene,orthatinfringestherightsofothers.Please alsonotethatwe mayneed to disclose your details to your financial institution, regulators, lawenforcement agencies, or under judicial or court order.
Customer Service Requests. The Contractor shall have customer service requests corrected within 45 minutes or sooner of notification during normal working hours. The Pentagon Building Management Office (PBMO) will receive service call requests from building occupants and notify the Contractor of the work required. Historically, tasks included providing appropriate waste and recycling receptacles for special tasks, servicing restrooms, cleaning, waste removal, emptying recycling containers, and other miscellaneous requests for janitorial services.
Customer Service Requests. Applications for activation of Service may be initiated by telephone and will be accepted in writing via facsimile transmission, U.S. mail, or in person at the Company office. Requests for change of Service will be accepted by telephone as well as by fax, mail or in person.
