PERFORMANCE OF THE SERVICES AND DELIVERABLES AND PERFORMANCE MANAGEMENT Sample Clauses

PERFORMANCE OF THE SERVICES AND DELIVERABLES AND PERFORMANCE MANAGEMENT. The Contractor shall compile complete, accurate and valid data relative to their performance of the contract which is sufficient to report in compliance with the mandatory framework of Key Performance Indicators (“mandatory KPIs”) issued for the time being by the Head of the Internal Audit Profession in Government and any other KPIs which may be agreed between Defra, its Network Bodies and the Contractor’s appointed representative. The Contractor shall report the periodic mandatory Treasury KPIs to the Defra GCIA in sufficient time for the Defra GCIA to report to Treasury in accordance with the requirements and timetable set out by the Head of Profession for Government. Data required from the contractor in support of KPI reporting to Treasury includes:  Percentage of planned number of audit outputs delivered to final stage within the quarter.  Actual days charged in the quarter.  Percentage of ‘highest’ and ‘second’ level recommendations past agreed target date, which are assessed by internal audit as fully implemented in addressing the original risk identified as at the date of follow-up.  Results of external quality assessment results in the period;  Customer satisfaction, to include: o average “score” for service provided; o percentage coverage of satisfaction surveys; and o percentage response rate.  Total actual contract cost for the quarter and the average number of contractors in the period.  Ratio of actual time spent on: core systems, strategic risks and consulting activity. The Contractor shall use the standard DSAS Management Satisfaction Survey Questionnaire (MSSQ) which shall be sent to the appropriate person(s) identified following every internal audit assignment undertaken within the DSAS group. The Contractor shall collate completed MSSQs, make them available to the Defra GCIA as required and summarise their results periodically, within the performance management framework agreed with the Defra GCIA. The Contractor’s performance shall be reviewed regularly, with periodic evaluation through the year and a formal annual review led by the Defra GCIA on behalf of the DSAS users and in conjunction with the Contractor.
Sample 1

Related to PERFORMANCE OF THE SERVICES AND DELIVERABLES AND PERFORMANCE MANAGEMENT

  • Performance of the Services In addition to the Common Articles, it is specified that:

  • Performance of the Company The Company shall have performed, satisfied and complied in all material respects with all covenants, agreements and conditions required by this Agreement and the Registration Rights Agreement to be performed, satisfied or complied with by the Company at or prior to the Commencement. The Company shall deliver to the Investor on the Commencement Date the compliance certificate substantially in the form attached hereto as Exhibit C (the “Compliance Certificate”).

  • PERFORMANCE OF THE CONTRACT II.1.1. The Contractor shall perform the Contract to the highest professional standards. The Contractor shall have sole responsibility for complying with any legal obligations incumbent on him, notably those resulting from employment, tax and social legislation. II.1.2. The Contractor shall have sole responsibility for taking the necessary steps to obtain any permit or licence required for performance of the Contract under the laws and regulations in force at the place where the tasks assigned to him are to be executed. II.1.3. Without prejudice to Article II.3 any reference made to the Contractor’s staff in the Contract shall relate exclusively to individuals involved in the performance of the Contract. II.1.4. The Contractor must ensure that any staff performing the Contract have the professional qualifications and experience required for the execution of the tasks assigned to them. II.1.5. The Contractor shall neither represent the Agency nor behave in any way that would give such an impression. The Contractor shall inform third parties that he does not belong to the European public service. II.1.6. The Contractor shall have sole responsibility for the staff who execute the tasks assigned to him. II.1.7. In the event of disruption resulting from the action of a member of the Contractor's staff working on Agency premises or in the event of the expertise of a member of the Contractor's staff failing to correspond to the profile required by the Contract, the Contractor shall replace him without delay. The Agency shall have the right to request the replacement of any such member of staff, stating its reasons for so doing. Replacement staff must have the necessary qualifications and be capable of performing the Contract under the same contractual conditions. The Contractor shall be responsible for any delay in the execution of the tasks assigned to him resulting from the replacement of staff in accordance with this Article. II.1.8. Should any unforeseen event, action or omission directly or indirectly hamper execution of the tasks, either partially or totally, the Contractor shall immediately and on his own initiative record it and report it to the Agency. The report shall include a description of the problem and an indication of the date on which it started and of the remedial action taken by the Contractor to ensure full compliance with his obligations under the Contract. In such event the Contractor shall give priority to solving the problem rather than determining liability. II.1.9. Should the Contractor fail to perform his obligations under the Contract in accordance with the provisions laid down therein, the Agency may - without prejudice to its right to terminate the Contract - reduce or recover payments in proportion to the scale of the failure. In addition, the Agency may impose penalties or liquidated damages provided for in Article II.16.

  • Continuity of Service and Performance Unless otherwise agreed in writing, the Parties shall continue to provide service and honor all other commitments under this Agreement during the course of a Dispute with respect to all matters not subject to such Dispute.

  • Data Necessary to Perform Services The Trust or its agent shall furnish to USBFS the data necessary to perform the services described herein at such times and in such form as mutually agreed upon.

  • Services Performance All services are performed using generally recognized commercial practices and standards. Customer agrees to provide prompt notice of any such service concerns and HP will re-perform any service that fails to meet this standard.

  • Monitoring of Contract Performance The Contractor shall comply with the monitoring arrangements set out in the Monitoring Requirements Schedule including, but not limited to, providing such data and information as the Contractor may be required to produce under the Contract.

  • Performance of the Work The Contractor shall perform all of the Work required for the complete and prompt execution of everything described or shown in, or reasonably implied from the Contract Documents for the above referenced Project.

  • Performance of Services The Contractor is responsible for fully meeting all obligations set forth in the Contract and for providing Product in accordance with the Contract or any Authorized User Agreement.

  • EVALUATING PERFORMANCE 7.1 The Performance Plan (Annexure A) to this Agreement sets out: 7.1.1 the standards and procedures for evaluating the Employee’s perfor- xxxxx; and 7.1.2 the intervals for the evaluation of the Employee’s performance. 7.2 Despite the establishment of agreed intervals for evaluation, the Employer may in addition review the Employee’s performance at any stage while the contract of employment remains in force. 7.3 Personal growth and development needs identified during any performance review discussion must be documented in a Personal Development Plan as well as the actions agreed to and implementation must take place within set time frames. 7.4 The Employee’s performance will measured in terms of contributions to the goals and strategies set out in the Employer’s IDP. 7.5 The annual performance appraisal will involve: 7.5.1. Assessment of the achievement of results as outlined in the perfor- xxxxx plan: (a) Each KPA should be assessed according to the extent to which the specified standards or performance indicators have been met and with due regard to ad hoc tasks that had to be performed under the KPA. (b) An indicative rating on the five-point scale should be provided for each KPA. (c) The applicable assessment rating calculator (refer to paragraph 7.5.3. below) must then be used to add the scores and calculate a final KPA score.