Performance & Quality of Service Sample Clauses

Performance & Quality of Service. 6.1. The Authority will monitor and review the performance of the Service Provider on an operational basis (periodically) and a strategic basis (quarterly) against the following areas: Temporary Workers: • Briefing of candidates • Diversity Data Integrity • CV supply timescale • CV format • Quality of CVs • Interviews arranged timescale • Quality of candidates (Interview to offer) • Fulfilment • Engaging Temporary Workers at mid point of rate card range • Candidate offer timescale • Taleo and New Starter form accuracy • Payrolling • Invoicing • Level of attendance / time keeping • Competence • Enquiry Response • Standard reporting • Diversity Data Reporting • Exceptional reporting Permanent Workers: • Briefing of candidates • Diversity Data Integrity • CV supply timescale • CV format • Quality of CVs • Interviews arranged timescale • Quality of candidates (interview to offer) • Fulfilment • Standard reporting • Diversity Data Reporting • Exceptional reporting
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Performance & Quality of Service. Unless stated otherwise in the Order, Sprint will provide the Services in accordance with the relevant International Telecommunication Union Standards. In the event Sprint does not meet the quality of service-parameters stated in this clause 3.6, Customer may be entitled to a warranty and/or liability claim according to the provisions of Austrian civil law, subject to the limitations set forth in this MSA. In order to remedy Services that do not meet the Customer terms of this Agreement, Customer may call the Sprint-support desk. The Customer support desk numbers are: Customer Support (during regular business hours) Customer Support (after regular business hours) +00 (0) 00 0000 0000 +000 000 000 0000 or +000 000 000 000 Customer Support for Managed Network Service +000 000 000 0000 3.7 Services Provided in USA. Any Services provided by Sprint within the U.S.A. will be governed by the Sprint Domestic Services Addendum “DSA”, which will be signed by both Parties and attached to this MSA. The DSA contains additional terms and conditions for such Services including rates and charges found at xxx.xxxxxx.xxx/xxxxxxxxxxxxxxxxxx.
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Related to Performance & Quality of Service

  • Quality of Service Contractor shall perform its services with care, skill, and diligence, in accordance with the applicable professional standards currently recognized by such profession, and shall be responsible for the professional quality, technical accuracy, completeness, and coordination of all reports, designs, drawings, plans, information, specifications, and/or other items and services furnished under this Agreement. Contractor shall, without additional compensation, correct or revise any errors or deficiencies immediately upon discovery in its reports, drawings, specifications, designs, and/or other related items or services.

  • Quality of Services (a) The Consultant shall be responsible for the professional quality, technical accuracy, and the coordination of all designs, drawings, specifications, and other services furnished pursuant to this Agreement.

  • Performance of Services The Contractor is responsible for fully meeting all obligations set forth in the Contract and for providing Product in accordance with the Contract or any Authorized User Agreement.

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

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