Product Design and Quality Issue Resolution Sample Clauses

Product Design and Quality Issue Resolution. Supplier shall implement a quality assurance process to ensure that its Products meet Sun’s quality requirements (Exhibit C). Should a quality problem arise in the field, Supplier’s service organization shall respond and work with Sun Enterprise Services through the complete resolution of the problem in order to remedy such defect to the mutual satisfaction of Sun Enterprise Services and Supplier. This shall include, but not be limited to, providing parts and labor at Supplier’s expense to repair/replace the affected Products. The parties agree to negotiate in good faith a plan and resolution for each individual occurrence. Supplier shall support fix-on-failure or proactive swap-out of Products as needed through increasing buffer stocks at Sun Enterprise Service’s designated locations and Supplier shall reimburse Sun Enterprise Services for all actual costs incurred. Enterprise Services – Global Support Operations Corporate Supply Exhibit B – September 21, 1999 HP/ff 60342482v1 7 July 16, 2002 ff/CS Mitac International Corporation Exhibit B-1 Supplier’s Repair Facilities Taiwan Mitac International Corporation Xx. 0, X&X Xxxx XX, Xxxxxxx Science-Based Industrial Park Hsinchu, Taiwan, RO.C. Contact: Xxx Xxxxx Tel: 000-0-0000000, ext 4605 Fax: 000-0-0000000 email: xxx.xxxxx@xxx.xxx.xx China Mitac Distribution & Service Co., Ltd. Xx. 000, Xxxx Xxxxx Xxxx, Xxxxxxxxxx Free Trade Zone, Shanghai Z1P:200131 Contact Xxxxxxx Wang Tel: 00-00-0000-0000, ext. 2000 Fax: 00-00-0000-0000 email: xxxxxxx.xxxx@xxx.xxx.xx U.S. Synnex Information Technologies, Inc. 00000 Xxxxxxx Xxxxxx, Dock #4-6 Fremont, CA 94538, U.S.A. Contact: Xxxxx Xxxxx Tel: 000-000-0000 Fax: 000-000-0000 email: xxxxxx@xxxxxx.xxx UK Synnex Information Technology (UK) Ltd. Xxxxxx Xxxxx, Xxxxx Xxxx Xxxxxxx Xxxxxxxxxx XX0 0XX Contact: Xxx Xxxxx Tel: 00-0000-000000 Fax: 00-0000-000000 email: xxx.xxxxx@xxxxxxxx.xxx Enterprise Services – Global Support Operations Corporate Supply Exhibit B – September 21, 1999 HP/ff 60342482v1 8 July 16, 2002 ff/CS Mitac International Corporation Exhibit B-2 Sun Enterprice Services Offices and Distribution Centers Country City Shipping Address Billing to Entity / Address Invoice Mailing Address Americas USA Decision One (West) 0000 Xxxxxxxxxx Xxxx Xxxx Xxxxxxx, XX 00000 XXX Contact Xxxxx Xxxxxx Ph : (000) 000-0000 Fax: 000-000-0000 Decision One (West) 0000 Xxxxxxxxxx Xxxx Xxxx Xxxxxxx, XX 00000 XXX Contact Xxxxx Xxxxxx Ph : (000) 000-0000 Fax: 000-000-0000 Decision One (West) 0...
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