Provide Crisis Services. CONTRACTOR will provide or arrange for the provision of crisis services. Psychiatric emergency response services are available to all Mendocino County children and TAY that are experiencing a mental health emergency. CONTRACTOR will closely monitor crisis service to ensure that the following outcomes are met:
a. Provide emergency assessments, appropriate emergency services/referrals, and a safe environment
b. Divert individuals from unnecessary presentations at local hospital emergency rooms
c. Minimize the time involvement of emergency rooms and local law enforcement with each incident
d. Reduce recidivism by linking client with appropriate resources and after care services
e. Provide licensed qualified and/or waivered clinicians to respond to the local emergency rooms within 20 minutes in Ukiah and Fort Xxxxx and within 45 minutes or less to Willits to perform the assessment for a 5150 placement Crisis services are available to those in need, regardless of ability to pay; however, funding streams will be examined in order to assist the indigent population with accessing mental health services, or to assist those with insurance in linking back to their care provider network. Once crisis services are accessed, assessments at every level of care will determine the youth’s need for additional services. In every case, particular care is given to provide a safe, secure and confidential experience. Services may be provided over the phone or in person. All crisis contacts will be logged and/or documented in the EHR, thus allowing the CONTRACTOR to monitor timeliness to access, appropriateness of intervention, and coordination of aftercare linkages, including, at times, access into the Children’s System of Care. CONTRACTOR will respond promptly and triage the crisis accordingly to the child or TAY level of suicidal, homicidally, and/or grave disability. CONTRACTOR will refer medical emergencies to the appropriate emergency service or to the nearest hospital emergency room. The 24/7 Access Centers will have toll free telephone access for mental health issues and emergencies, prompt access to screening and assessment, and eligibility determination. Clients will receive referrals within a Continuum of Care appropriate to their mental health needs, care management assignments, transport coordination, coordination with primary care and substance abuse programs, crisis intervention and stabilization, coordination with law enforcement, emergency response to hospital eme...
