Common use of Qualifying Examinations Clause in Contracts

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD STATION ATTENDANT ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance closing date of the Promotional Bulletin vacancy as follows: follows TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING XXX #29- QUALIFYI NG EXAMS XXX #29 STRUCTURED INTERVIEW (To be scheduled & successfully completed following the vacancy closing date) TRAINING COURSE AND APPLICABLE EXAMS (To be successfully completed following the vacancy award) LOAD DISPATCH CERT. RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT HOLD A VALID RESTRICTED AIRPORT IDENTIFICATIO N CARD (RAIC) HOLD A VALID DA PASS (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW DEMONSTRATED SKILL IN AREA OF EXPERTISE AS APPLICABLE ( i.e. Airport or Cargo, CEQ) 1 YEAR WORK EXPERIENCE AS A CSA IN THE WORK AREA WHERE THE VACANCY EXISTS ( i.e. Airport or Cargo) FREE OF ANY RESTRICTIONS THAT WILL PREVENT ENTRY INTO OTHER COUNTRIES (ability to hold a passport) LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ - WEIGHT & BALANCE      CUSTOMER SERVICE AGENT - WEIGHT & BALANCE     LEAD CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫      CUSTOMER SERVICE AGENT - AIRPORTS       LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ - CARGO      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ - BAGGAGE     LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD      CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ PT       LEAD STATION ATTENDANT ⚫ ⚫ ⚫      LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫      GATE PLANNER      AIRPORTS / CARGO TRAINER XXXXX 0        AIRPORTS / CARGO TRAINER XXXXX 0         CABIN SERVICING AND CLEANING TRAINER         CRU SPECIALIST     BAGGAGE CLAIMS REPRESENTATIVE      CENTRAL BAGGAGE TRACING AGENT     CENTRAL BAGGAGE PERFORMANCE AGENT     NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations regulations. NOTE 2: Aircraft type examinations included For some airport locations a “D” license will be required and must be obtained within six (6) months following advice of requirement in this requirementorder to maintain employment in the classification. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations. NOTE 4: XXX 29 exam will be replaced with pre-existing applicable examinations until such time that the XXX 29 applicable exams are developed.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance closing date of the Promotional Bulletin vacancy as follows: follows TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING XXX #29- QUALIFYI NG EXAMS XXX #29 STRUCTURED INTERVIEW (To be scheduled & successfully completed following the vacancy closing date) TRAINING COURSE AND APPLICABLE EXAMS (To be successfully completed following the vacancy award) LOAD DISPATCH CERT. RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT HOLD A VALID RESTRICTED AIRPORT IDENTIFICATIO N CARD (RAIC) HOLD A VALID DA PASS (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW DEMONSTRATED SKILL IN AREA OF EXPERTISE AS APPLICABLE ( i.e. Airport or Cargo, CEQ) 1 YEAR WORK EXPERIENCE AS A CSA IN THE WORK AREA WHERE THE VACANCY EXISTS ( i.e. Airport or Cargo) FREE OF ANY RESTRICTIONS THAT WILL PREVENT ENTRY INTO OTHER COUNTRIES (ability to hold a passport) LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – AIRPORTS - WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE - CARGO ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – - BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT CUSTOMER SERVICE AGENT PT ⚫ ⚫ ⚫ ⚫ CENTRAL ⚫ ⚫ LEAD STATION ATTENDANT ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ ⚫ ⚫ ⚫ ⚫ GATE PLANNER ⚫ ⚫ ⚫ ⚫ ⚫ AIRPORTS / CARGO TRAINER LEVEL 1 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ AIRPORTS / CARGO TRAINER LEVEL 2 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CABIN SERVICING AND CLEANING TRAINER ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CRU SPECIALIST ⚫ ⚫ ⚫ ⚫ BAGGAGE PERFORMANCE AGENT ⚫ CLAIMS REPRESENTATIVE ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD STATION ATTENDANT CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations regulations. NOTE 2: Aircraft type examinations included For some airport locations a “D” license will be required and must be obtained within six (6) months following advice of requirement in this requirementorder to maintain employment in the classification. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations. NOTE 4: XXX 29 exam will be replaced with pre-existing applicable examinations until such time that the XXX 29 applicable exams are developed.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- RADIO-TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫         CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫     CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD STATION ATTENDANT ⚫ ⚫ ⚫    LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫  NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫         CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫     CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫      LEAD STATION ATTENDANT ⚫ ⚫ ⚫    LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫  NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classificationsclassifica tions, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫         CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫     CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD STATION ATTENDANT ⚫ ⚫ ⚫    LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫  NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT CERT. (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED TRAININGCOU RSE STRUCTUR ED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD STATION ATTENDANT ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.. NOTE 4: For the second posting of Promotional Bulletins and for the posting of Vacancy Notices, the requirement to qualify thirty (30) days prior is not applicable. NOTE 5: For Customer Service Agent – Weight & Balance qualifying examinations, see Publication 160, Chapter 10. NOTE 6: Prior to the posting of a second Promotional Bulletin, consideration will be given to those qualified applicants who have not met the thirty (30) day requirement. October 25, 2004 16:00

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance closing date of the Promotional Bulletin vacancy as follows: follows TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING XXX #29- QUALIFYI NG EXAMS XXX #29 STRUCTURED INTERVIEW (To be scheduled & successfully completed following the vacancy closing date) TRAINING COURSE AND APPLICABLE EXAMS (To be successfully completed following the vacancy award) LOAD DISPATCH CERT. RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT HOLD A VALID RESTRICTED AIRPORT IDENTIFICATIO N CARD (RAIC) HOLD A VALID DA PASS (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW DEMONSTRATED SKILL IN AREA OF EXPERTISE AS APPLICABLE ( i.e. Airport or Cargo, CEQ) 1 YEAR WORK EXPERIENCE AS A CSA IN THE WORK AREA WHERE THE VACANCY EXISTS ( i.e. Airport or Cargo) FREE OF ANY RESTRICTIONS THAT WILL PREVENT ENTRY INTO OTHER COUNTRIES (ability to hold a passport) LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ - WEIGHT & BALANCE • • • • • CUSTOMER SERVICE AGENT - WEIGHT & BALANCE • • • • LEAD CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ • • • • • CUSTOMER SERVICE AGENT - AIRPORTS • • • • • • LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ - CARGO • • • • • LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ - BAGGAGE • • • • LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD • • • • • CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ PT • • • • • • LEAD STATION ATTENDANT ⚫ ⚫ ⚫ • • • • • LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ • • • • • GATE PLANNER • • • • • AIRPORTS / CARGO TRAINER LEVEL 1 • • • • • • • AIRPORTS / CARGO TRAINER LEVEL 2 • • • • • • • • CABIN SERVICING AND CLEANING TRAINER • • • • • • • • CRU SPECIALIST • • • • BAGGAGE CLAIMS REPRESENTATIVE • • • • • CENTRAL BAGGAGE TRACING AGENT • • • • CENTRAL BAGGAGE PERFORMANCE AGENT • • • • NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stationsregulations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫         CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫     CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫      LEAD STATION ATTENDANT ⚫ ⚫ ⚫    LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT CERT. (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE TRAININGCOU RSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫     LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫         CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫      LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫        CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫     CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫       CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫      LEAD STATION ATTENDANT ⚫ ⚫ ⚫   LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫  NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations. NOTE 4: For the second posting of Promotional Bulletins and for the posting of Vacancy Notices, the requirement to qualify thirty (30) days prior is not applicable. NOTE 5: For Customer Service Agent – Weight & Balance qualifying examinations, see Publication 160, Chapter 10.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance of the Promotional Bulletin as follows: TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • • LEAD CUSTOMER SERVICE AGENT – AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • • CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ • • • • LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • • • CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • LEAD CUSTOMER SERVICE AGENT – BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • • CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ • • • • CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ • • • • • • LEAD STATION ATTENDANT ⚫ ⚫ ⚫ • • • LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ • NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations NOTE 2: Aircraft type examinations included in this requirement. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations.

Qualifying Examinations. The Agreement requires that to be eligible to apply to Promotional Bulletins covering vacancies in the above basic classifications, employees must have passed the applicable qualifying examinations at least thirty (30) days prior to the issuance closing date of the Promotional Bulletin vacancy as follows: follows TYPES OF QUALIFICATIONS CLASSIFICATIONS TYPING GEOGRAPHY MATH PROBLEM SOLVING XXX #29- QUALIFYI NG EXAMS XXX #29 STRUCTURED INTERVIEW (To be scheduled & successfully completed following the vacancy closing date) TRAINING COURSE AND APPLICABLE EXAMS (To be successfully completed following the vacancy award) LOAD DISPATCH CERT. RESTRICTED RADIO- TELEPHONE OPER. CERT. (see Note 1 & 3) LOAD DISPATCH CERT HOLD A VALID RESTRICTED AIRPORT IDENTIFICATIO N CARD (RAIC) HOLD A VALID DA PASS (see Note 5) STATION ATTENDANT JOB KNOWLEDGE (see NOTE 2) C.R.U. QUAL. EXAM. CENTRAL BAGGAGE PERF. QUAL. EXAM CENTRAL BAGGAGE TRACING QUAL. EXAM LEAD QUAL. EXAM. LEAD TRAINING COURSE XXX #4 STRUCTURED INTERVIEW DEMONSTRATED SKILL IN AREA OF EXPERTISE AS APPLICABLE ( i.e. Airport or Cargo, CEQ) 1 YEAR WORK EXPERIENCE AS A CSA IN THE WORK AREA WHERE THE VACANCY EXISTS ( i.e. Airport or Cargo) FREE OF ANY RESTRICTIONS THAT WILL PREVENT ENTRY INTO OTHER COUNTRIES (ability to hold a passport) LEAD C.R.U. SPECIALIST ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – AIRPORTS - WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT - AIRPORTS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – WEIGHT & BALANCE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT – WEIGHT & BALANCE - CARGO ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – CARGO ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT – - BAGGAGE ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CUSTOMER SERVICE AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CUSTOMER SERVICE AGENT CUSTOMER SERVICE AGENT PT ⚫ ⚫ ⚫ ⚫ CENTRAL ⚫ ⚫ LEAD STATION ATTENDANT ⚫ ⚫ ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ ⚫ ⚫ ⚫ ⚫ GATE PLANNER ⚫ ⚫ ⚫ ⚫ ⚫ AIRPORTS / CARGO TRAINER XXXXX 0 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ AIRPORTS / CARGO TRAINER XXXXX 0 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CABIN SERVICING AND CLEANING TRAINER ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ CRU SPECIALIST ⚫ ⚫ ⚫ ⚫ BAGGAGE PERFORMANCE AGENT ⚫ CLAIMS REPRESENTATIVE ⚫ ⚫ ⚫ ⚫ ⚫ CENTRAL BAGGAGE TRACING AGENT ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ LEAD STATION ATTENDANT CENTRAL BAGGAGE PERFORMANCE AGENT ⚫ ⚫ ⚫ LEAD CABIN SERVICING & CLEANING ATTENDANT ⚫ NOTE 1: Must possess a “Certificate of Proficiency in Radio” of at least the minimum grade provided by law to operate Company telecommunications/radio equipment according to Government regulations regulations. NOTE 2: Aircraft type examinations included For some airport locations a “D” license will be required and must be obtained within six (6) months following advice of requirement in this requirementorder to maintain employment in the classification. NOTE 3: The Restricted Radio-Telephone Operators Certificate is a requirement of the Lead Customer Service Agent and Customer Service Agent classifications at some stations. NOTE 4: XXX 29 exam will be replaced with pre-existing applicable examinations until such time that the XXX 29 applicable exams are developed.