Quality Cooperation. The third question area was quality cooperation which includes for example, quality communication, hierarchy and influencing in cooperation as well as knowledge of the partner organization and software’s. Also, meetings used in cooperation was under in- terest. • In daily communication phone, email and Whatsup are in use but the missing documentation of the calls is sometimes perceived as a bit problematic. Purchas- ing seasonal meeting includes quality section and suppliers feel it is enough but case company side feels it might be good to have a quality person involved, it would allow a better collaboration. Also, both parties emphasize good personal relations which are formed in history of mutual cooperation. • Suppliers have feeling that they are in the same boat, daring to bring forward development proposals and difficult issues. One good metaphor that describes the attitude of these nearby suppliers came up in interviews and is worth highlighting here " If there is a stone in the shoe it has to be taken away, otherwise you have to limp for the rest of your life ”. Suppliers feels most development cooperation is with case company design de- partment and that the cooperation is fast in quality matters. In addition to this, in many issues case company have noticed the habit of taken the first contact to case company purchasing department which is not necessarily bad but could sometimes left important things confirmed for example from design department. On the other hand, at the general level, more cooperation is desired. • Suppliers have most of the communication with case company purchasing de- partment and contacts are mainly found from earlier communication. Personal changes in all organizations are usually communicated to others by email, but it is not an established practice. Case company side feels those in different posi- tions have their own contact networks and even in own company, sometimes contacts are bit missing. Some suppliers have shared email in use for reclama- tions which ensures someone reads the email. Also, it is mentioned that the com- munication with Estonian purchase is more difficult than with in Finland espe- cially in case of ambiguities. Both parties think some kind of up-to-date list for contacts would be welcome, maybe some tool for this.
Quality Cooperation. XXXX XXX TECH and the SUPPLIER will actively work together to eliminate the causes of Defective Parts. To achieve this, where XXXX XXX TECH has design responsibility, XXXX XXX TECH will provide necessary drawings and technical specifications, and where appropriate involve the SUPPLIER in the early stages of Product development. However, Supplier shall in any case ensure it has obtained all relevant information which it needs and which is affecting the Part (including but not limited to considering the intended use of the Part). For all Parts in serial production, XXXX XXX TECH will provide quality performance data to support the SUPPLIER’s root cause analysis. The SUPPLIER shall continue to develop its quality assurance process to improve process capability and remove waste, resulting in continuous quality improvements. The SUPPLIER agrees that its quality assurance system, including change management process will remain certified with ISO 9000 and that its shop floor based quality management will continuously comply and/or exceed all such requirements, and utilize this to drive zero defect and continuous improvement. The SUPPLIER agrees to establish appropriate quality Key Performance Indicators (“ KPI ” ) specifically relating to the Parts and commits to continuously make proposals and take actions to improve the quality defect levels set out below. The Parties have agreed the following maximum quality defect level at specific times as stipulated in the table below. Validity period (valid from) 2017/09/01 2018/09/ 01 2019/09/01 2020/09/01 Zero Hours PPM (rolling 3 months} 500 500 500 500 Field issues (rolling 6 months)
