Reconnection or restoration of Supply. (a) Subject to clause 6.4(b), the Service Provider must Reconnect and restore Supply to the affected Distribution Supply Point:
(1) when required to do so under the Regulatory Instruments, following Disconnection, Curtailment or Interruption; and
(2) when requested by the User in a form reasonably required by the Service Provider, following Disconnection at the request of the User.
(b) The Service Provider may refuse to Reconnect or restore Supply to a Distribution Supply Point where the Service Provider is permitted by the Regulatory Instruments to do so, where in the Service Provider’s opinion it is unsafe to do so or where the terms of any contract between the Service Provider and the relevant Customer (which terms are not overridden by a Regulatory Instrument) permit the Service Provider to do so.
(c) The User will provide to the Service Provider any information reasonably required by the Service Provider in connection with the Reconnection or restoration of Supply to a Distribution Supply Point.
(d) The Service Provider will undertake a Reconnection at the time required by relevant Regulatory Instruments or, where Regulatory Instruments do not prescribe such times, then the Service Provider will use its best endeavours to undertake Reconnections within the following timeframes:
(1) where the Service Provider receives notice of the requirement to arrange Reconnection prior to 3pm on a Business Day, then on that Business Day;
(2) where the Service Provider receives notice of the requirement to arrange Reconnection after 3pm but before 9pm on a Business Day and the User agrees to pay the Service Provider’s fee from time to time for undertaking a same day Reconnection, then on that Business Day;
(3) where:
(A) the Service Provider receives notice of the requirement to arrange Reconnection after 3pm but before 9pm on a Business Day and the User does not agree to pay the Service Provider’s fee for undertaking a same day Reconnection; or
(B) the Service Provider receives notice of the requirement to arrange Reconnection after 9pm on a Business Day or receives notice of the requirement to arrange Reconnection on a day which is not a Business Day, on the following Business Day.
Reconnection or restoration of Supply. (a) Subject to clause 6.5(b), the Distributor must reconnect and restore Supply to the affected Customer’s Supply Point:
(1) when required to do so under the Electricity Law, following Disconnection or Interruption; and
(2) when requested by the Retailer in a form reasonably required by the Distributor and consistent with any electricity industry practice, following Disconnection at the request of the Retailer, and such reconnection or restoration shall be carried out in accordance with the Electricity Law.
(b) The Distributor may refuse to reconnect or restore Supply to a Customer’s Supply Point where the Distributor is permitted by the Electricity Law to do so.
(c) The Retailer will provide to the Distributor any information reasonably required by the Distributor in connection with the reconnection or restoration of Supply to a Customer’s Supply Point. Such information will include any information which the Distributor is entitled to or required to receive for the purposes of reconnection or restoration of Supply under the Electricity Law.
Reconnection or restoration of Supply. (a) If the supply of electricity to the premises is disconnected or the supply of hot water to the premises is restricted or disconnected, we will reconnect the supply of electricity or restore the supply of hot water (as applicable) to the premises if, within 10 business days of the premises being disconnected or restricted, you:
i. request us to arrange for reconnection of the premises or restoration of the supply to the premises;
ii. rectify the matter that led to the disconnection or restriction or the reason for the
iii. you pay any reconnection charge (if requested).
(b) We may terminate this contract 10 business days following disconnection or restriction if you do not meet the requirements in paragraph (a).
