Red Hat Developer Support Subscription Level Guidelines Sample Clauses

Red Hat Developer Support Subscription Level Guidelines. Red Hat will use commercially reasonable efforts to provide Red Hat Enterprise Developer Workstation or Developer Support Subscription services in accordance with the guidelines set forth in Table 5.2. Red Hat’s technical support telephone numbers and Standard Business Hours are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport. html. For Red Hat Enterprise Developer Workstation or Developer Support Subscriptions, you may contact Red Hat through your designated Developer Support Contact(s). For Developer Support, you will receive one (1) Developer Support Contact and may purchase additional Developer Support Contacts. We will provide Developer Support to you solely by communicating during the Hours of Coverage with the individual Developer Support Contract(s) you appoint. Red Hat Enterprise Developer Workstation or Developer Support Subscriptions are intended for Development Purposes only. If you use any of the Subscription Services associated with these subscriptions for Production Purposes, you agree to purchase the applicable number of Units of the relevant Software Subscription with Production Support.
Sample 1Sample 2
AutoNDA by SimpleDocs
Red Hat Developer Support Subscription Level Guidelines. Red Hat will use commercially reasonable efforts to provide Red Hat Enterprise Developer Workstation or Developer Support Subscription services in accordance with the guidelines set forth in Table 5.2. Red Hat’s technical support telephone numbers and Standard Business Hours are listed at
Sample 1
Red Hat Developer Support Subscription Level Guidelines. Red Hat will use commercially reasonable efforts to provide Developer Support in accordance with the guidelines set forth in Table 4.2. Red Hat’s technical support telephone numbers and Standard Business Hours are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport. html. For Developer Support Subscriptions, you may contact Red Hat through your designated Developer Support Contact(s). You will receive the one (1) Developer Support Contact and may purchase additional Developer Support Contacts. We will provide Developer Support to you solely by communicating during the Hours of Coverage with the individual Developer Support Contract(s) you appoint. Developer Support Subscriptions are intended for Development Purposes only. If you use any of the Subscription Services associated with these subscriptions for Production Purposes, you agree to purchase the applicable number of Units of the relevant Software Subscription with Production Support.
Sample 1
Red Hat Developer Support Subscription Level Guidelines. Red Hat will use commercially reasonable efforts to provide Developer Support in accordance with the guidelines set forth in Table 4.2. Red Hat’s technical support telephone numbers and Standard Business Hours are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport. html. For Developer Support Subscriptions, you may contact Red Hat through your designated Developer Support Contact(s). You will receive the one (1) Developer Support Contact and may purchase additional Developer Support Contacts. We will provide Developer Support to you solely by communicating during the Hours of Coverage with the 4.2 红帽开发人员支持订阅级别准则。 红帽将按照表 4.2 中所示用合理的商业努力提供开发人员支持。 红帽的技术支持电话号 码 和 标 准 营 业 时 间 在 以 下 网 址 列 出 ： xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport. html。 对于开发人员支持订阅，您可以通过指定的开发人员支持联系人来联系红帽。 您会收到一 (1) 个开发人员支持联系人，也可以购买额外的开发人员支持联系人。 我们将仅通过在服务时间范围内与您指定的各开发人员支持联系人沟通，为您提供开发人员支持。 开发人员支持订阅仅用于开发目的。 如果您出于生产目的使用任何与这些订阅相关的订阅服务，则表示您同意购买适用数量带有生产支持的相关软件订阅单位。 individual Developer Support Contract(s) you appoint. Developer Support Subscriptions are intended for Development Purposes only. If you use any of the Subscription Services associated with these subscriptions for Production Purposes, you agree to purchase the applicable number of Units of the relevant Software Subscription with Production Support. Supported Software Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Number of Support Requests Unlimited Number of Developers with Access to Software Maintenance 25 developers Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 支持的软件 Red Hat Enterprise Linux 服务时间 标准营业时间 支持方式 网络和电话 支持请求数 不限 具有软件维护权限的开发人员人数 25 名开发人员 响应准则 2 个工作日解决所有问题 4 个工作日解决所有问题 EXHIBIT 1.E MANAGEMENT SUBSCRIPTIONS
Sample 1
Red Hat Developer Support Subscription Level Guidelines. Red Hat will use commercially reasonable efforts to provide Developer Support in accordance with the guidelines set forth in Table 4.2. Red Hat’s technical support telephone numbers and Standard Business Hours are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. For Developer Support Subscriptions, you may contact Red Hat through your designated Developer Support Contact(s). You will receive the one (1) Developer Support Contact and may purchase additional Developer Support Contacts. We will provide Developer Support to you solely by communicating during the Hours of Coverage with the individual Developer Support Contract(s) you appoint. Developer Support Subscriptions are intended for Development Purposes only. If you use any of the Subscription Services associated with these subscriptions for Production Purposes, you agree to purchase the applicable number of Units of the relevant Software Subscription with Production Support. Supported Software Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Support Channel Web and phone Number of Support Requests Unlimited Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.E MANAGEMENT SUBSCRIPTIONS
Sample 1

Related to Red Hat Developer Support Subscription Level Guidelines

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Attachment A, Scope of Services The scope of services is amended as follows:

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Statewide HUB Program Statewide Procurement Division Note: In order for State agencies and institutions of higher education (universities) to be credited for utilizing this business as a HUB, they must award payment under the Certificate/VID Number identified above. Agencies, universities and prime contractors are encouraged to verify the company’s HUB certification prior to issuing a notice of award by accessing the Internet (xxxxx://xxxxx.xxx.xxxxx.xx.xx/tpasscmblsearch/index.jsp) or by contacting

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • PROCUREMENT CARD The State has entered into an agreement for purchasing card services. The Purchasing Card enables Authorized Users to make authorized purchases directly from a Contractor without processing Purchase Orders or Purchase Authorizations. Purchasing Cards are issued to selected employees authorized to purchase for the Authorized User and having direct contact with Contractors. Cardholders can make purchases directly from any Contractor that accepts the Purchasing Card. The Contractor shall not process a transaction for payment through the credit card clearinghouse until the purchased Products have been shipped or services performed. Unless the cardholder requests correction or replacement of a defective or faulty Product in accordance with other Contract requirements, the Contractor shall immediately credit a cardholder’s account for Products returned as defective or faulty.

  • Please see the current Washtenaw Community College catalog for up-to-date program requirements Conditions & Requirements

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!