Refusals of Brooklyn Hospital’s Language Assistance Services Sample Clauses

Refusals of Brooklyn Hospital’s Language Assistance Services. (a) If a Brooklyn Hospital employee encounters an LEP patient who wishes to use a family member, friend or other interpreter resource not provided by Brooklyn Hospital to provide language assistance (“Outside Interpreter”), the employee shall inform the LEP patient, through one of the Brooklyn Hospital interpreter resources identified in paragraph 4.2 of this Article IV, that Brooklyn Hospital will provide an interpreter for the patient, at no cost to the patient. (b) If, at any time during the visit, any Brooklyn Hospital Staff or Volunteer reasonably concludes that the Outside Interpreter is not able to provide effective interpretation services, the Brooklyn Hospital Staff or Volunteer will interrupt the encounter and provide medical interpretation services. (c) Absent extraordinary circumstances, Brooklyn Hospital employees shall not use a person under 16 years of age as an interpreter, even at the LEP patient's request. (d) If an LEP patient declines Brooklyn Hospital’s language assistance services, the employee shall document such refusal in a specific and uniform location in the LEP patient's medical records, so that the Language Assistance Coordinator can easily retrieve those records when conducting a review of those records. Such documentation shall include, at a minimum: (i) a statement that the availability of free language assistance services was explained to the patient and that he or she knowingly declined those services; (ii) the name, department, and title of the Brooklyn Hospital employee (or telephone service) used to explain, in the Patient's Primary Language, the patient's right to free language assistance services; (iii) the patient's reason(s) for refusing language assistance services; and (iv) if an Outside Interpreter is used, the Outside Interpreter' s name and relationship to the patient.