Language Assistance Services i. Language assistance services shall be provided free of charge, be accurate and timely, and protect the privacy and independence of the limited English proficiency (LEP) individual. There are two primary types of language assistance services: oral and written. LEP individuals are not required to accept language assistance services, although a qualified interpreter may be used to assist in communicating with an LEP individual who has refused language assistance services.
ii. The Contractor shall comply with the following oral interpretation requirements:
a. Contractors shall provide oral interpretation services from a qualified interpreter, on a 24-hour basis, at all key points of contact, at no cost to beneficiaries. Key points of contact may include medical care settings and non-medical care settings.
b. Font shall be provided in all languages and is not limited to threshold or concentration standard languages.
c. Interpretation can take place in-person, through a telephonic interpreter, or internet or video remote interpreting (VRI) services. However, the Contractor is prohibited from using remote audio or VRI services that do not comply with federal quality standards, or relying on unqualified bilingual/multilingual staff, interpreters, or translators. The Contractor should not solely rely on telephone language lines for interpreter services. Rather, telephonic interpreter services should supplement face-to-face interpreter services, which are a more effective means of communication.
d. An interpreter is a person who renders a message spoken in one language into one or more languages. An interpreter shall be qualified and have knowledge in both languages of the relevant terms or concepts particular to the program or activity and the dialect spoken by the LEP individual. In order to be considered a qualified interpreter for an LEP individual, the interpreter must: 1) have demonstrated proficiency in speaking and understanding both English and the language spoken by the LEP individual; 2) be able to interpret effectively, accurately, and impartially, both receptively and expressly, to and from the language spoken by the LEP individual and English, using any necessary specialized vocabulary, terminology, and phraseology; and 3) adhere to generally accepted interpreter ethics principles, including client confidentiality.
e. If the Contractor provides a qualified interpreter for an individual with LEP through remote audio interpreting services, the Contrac...
Language Assistance Services. The LCC Plan should explain how the Provider will meet the needs of LEP Customers, either through direct assistance, use of private interpretation services or use of State-funded or other interpretation programs, via both short-term and long-term strategies. For example, a Provider may solicit, through all reasonable and available means, the services of a subcontractor to provide interpretation, translation or other services to assist the Provider in meeting the Goal.
Language Assistance Services. Contractor shall provide language assistance services for [Provider Organization] participants at all provider sites in accordance with all regulatory requirements applicable to services provided by or on behalf of [Provider Organization].
Language Assistance Services. Describe the local policies, procedures and resources that are currently in place to provide Language Assistance Services to workforce center customers. • Language Line Solutions providing over-the-phone interpretation of over 200 languages 24/7, 365 days a year • March 2013
Language Assistance Services. Spanish ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al Traditional Chinese 注意：如果您使用繁體中文，您可以免費獲得語言援助服務. 請致電 Korean 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 번으로 전화해 주십시오 Vietnamese CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch xx xx trợ xxxx xxx miễn phí xxxx xxx bạn. Gọi số Arabic مقرب لصتا. ناجملاب كل رفاوتت ةيوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ: ةظوحلم German ACHTUNG: Wenn Sie Deutsch sprechen, xxxxxx Xxxxx kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer
Language Assistance Services. 1. Provides all EL students with language assistance services (i.e., ELD program) that address their level of ELP and provide an equal opportunity to meaningfully and equally participate in the District’s programs;
2. Provides to all EL students language assistance services that are educationally sound in theory, effective in practice, and reasonably calculated to enable EL students to attain both English proficiency and parity of participation in the standard instructional program within a reasonable length of time;
3. Consider, for each EL student, the student’s proficiency level, grade level, educational background, and language background to determine which EL program services are appropriate for the student;
4. Provides all EL students with appropriate language assistance services until they are proficient in English and can participate meaningfully in the District’s educational programs without language assistance services;
5. Provides the qualified personnel and resources necessary to effectively implement the ELD program, including having an adequate number of highly qualified 1 The Policies and Procedures may also necessitate that creation of relevant forms to implement the requirements outlined in Term I, such as forms a home language survey, notice of identification and placement forms, monitoring forms, program evaluation forms, etc. teachers to provide language assistance services, trained administrators who can evaluate these teachers, and adequate and appropriate materials for the EL programs;
Language Assistance Services. For Participants with limited English proficiency (“LEP”), we will provide language assistance services to ensure that LEP Participants are able to communicate effectively with our personnel in their preferred spoken language, are able to obtain written communication from us in a threshold language, and are able to either be referred to Participating Providers who have attested to fluency in the LEP Participant’s own language or be provided with interpretation services. Language assistance services will be provided at no cost to the LEP Participant.
