Reporting and Escalation. LICENSEE’s Support Representatives shall report Defects to LICENSOR to one of the contacts designated by LICENSOR. For Severity Level 1 defects, LICENSEE’s Support Representatives shall, in addition to any notification by any other means, notify LICENSOR by telephoning the support telephone number stated in Product Schedule #1. In the event LICENSEE cannot make contact with LICENSOR using the prescribed methods, LICENSEE shall continue its efforts to personally notify LICENSOR by contacting the LICENSOR representatives set forth in the order listed in Table 1, below, until a LICENSOR Representative is contacted in person: Representative Contact information Support Manager Xxxxxx Xxxx – Xxxxxx@xxxxxxx.xxx Product Manager Xxxx Xxxxxxxx – Xxxx@xxxxxxx.xxx
Reporting and Escalation. Buyer Representatives shall report errors and defects to Clinical Architecture via telephone or email.
Reporting and Escalation. 16.1. The BBC account manager will provide Key Customers on a quarterly basis with a report on BBC Monitoring’s performance in the previous quarter, incorporating a factual and statistical report including information as to the number of items published (by country and priority) and as to what requests were made by category and priority, and how BBC Monitoring responded.
Reporting and Escalation
