REPORTING PROBLEMS AND SUPPORT CONTACTS Sample Clauses
REPORTING PROBLEMS AND SUPPORT CONTACTS. Corillian requires that Client designate a primary and secondary contact who will be authorized to place support contacts. To report a problem, the Client contact shall send a problem report via electronic mail to the email address of ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or, for Priority 1 or 2 problems, place a call to Corillian Support Services at ▇▇▇-▇▇▇-▇▇▇▇. Client's report should contain Client's company name and the phone number and email address of the person reporting the call; the priority level (in accordance with the definitions provided above); the Product for which Client is reporting a problem; and the platform on which the Product is installed. In the event the Support Services telephone number is not manned 24 hours a day, seven days a week, Corillian will provide Client with a phone number or pager number for reporting Priority 1 problems 24 hours a day, seven days a week.
REPORTING PROBLEMS AND SUPPORT CONTACTS. If Partner believes it has discovered a software malfunction in any supported Product, Partner shall send a problem report via electronic mail to the email address of ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. Partner's report should contain Partner's company name and the phone number and email address of the person reporting the call; the priority level (in accordance with the definitions provided below); the Product for which Partner is reporting a problem; and the platform on which the Product is installed. If Partner has a problem which it believes is too urgent for a response by electronic mail, or a question which would be best answered via person-to-person conversation, Partner may call Corillian Support Services at (▇▇▇) ▇▇▇-▇▇▇▇. If Partner is calling outside of support hours for Partner's Product, Partner may leave voice mail for the support personnel. Whenever possible, Partner shall report software malfunctions via electronic mail in preference to a telephone call. To support Partner better, Corillian requests that Partner's problem reports contain any transcripts and logs that can easily be included in an email message. For Priority 1 problems (as defined below), Partner may call and send an email to ensure the fastest possible response. Corillian also requires that Partner designate a primary and secondary contact who will be authorized support contacts.