REQUESTING REMEDIES. All requests for remedies must be submitted to Intel within 10 days of the event giving rise to the request or within 10 days of when Customer becomes aware of the event, whichever is later. A description of the event-must be submitted with the request for remedy. The description should include the time of the event, duration, any diagnostics information substantiating the event, and identification of the Affected Solution -Environment. If the Affected Solution Environment includes a combination of Services, the Customer must include in the request for credit an illustration of how the Services are Inter-dependent. Intel will validate the information provided by Customer against Intel internal records. - If Intel determines in its reasonable judgment that the Customer is entitled, to the requested remedy, Intel will credit the Customer's account as provided in this SLA. Intel will respond to all requests for remedies within 30 days of submission.
REQUESTING REMEDIES. All requests for remedies must be submitted to Intel within 10 days of the event giving rise to the request or within 10 days of when Customer becomes aware of the event, whichever is later, A description of-the event must be submitted with the request for remedy. The description should include the time of the event, duration, any diagnostics information substantiating the event, and identification of the Affected Solution Environment, If the Affected Solution Environment includes a combination of services, the Customer must include in the request for credit an illustration of how the services are inter-dependent. Intel will validate the information provided by the Customer against Intel internal records. If Intel determines in its reasonable judgment that the Customer is entitled to the requested remedy, Intel will credit the Customer's account as provided in this SLA. Intel will respond to all requests for remedies within 30 days of submission. GOOD STANDING. Credit will not be given for events occurring during any period in which the Customer's account has a past due balance or the Customer is otherwise in breach of the Master Customer Agreement, unless agreed by Intel in advance. CUSTOMER CONDUCT, CUSTOMER-INITIATED OUTAGES & CUSTOMER CODE. Credit will not be given for events resulting from conduct of the Customer, including (i) negligence of the Customer, (ii) a failure or malfunction resulting from scripts, applications, equipment, or services provided by the Customer, (iii) -outages -initiated by Intel at the request or direction of the Customer for maintenance, back up, or other purposes, (iv) outages occurring as a result of arty actions taken by Intel at the request or direction of the Customer, e.g., arising from a request for Remote Assistance Services. For purposes of clarification, the Customer will be solely responsible for any incident or service failure, and any negative impact on server availability or performance, due to errant or incorrectly designed or written application or scripted code provided by the Customer, including but not limited to any such application or code downloaded, locally loaded, or introduced by any other means to Intel web serving, database, or monitoring infrastructure or any other infrastructure or Services provided by Intel. Intel will be released from any arid all SLA warranties and remedies associated with any such incident or service failure. This limitation shall apply, without limitation, to any application...
REQUESTING REMEDIES. All requests for remedies must be submitted to Intel within 10 days of the event giving rise to the request or within 10 days of when Customer becomes aware of the event, whichever is later. A description of the event must be submitted with the request for remedy. The description should include the time of the event, duration, any diagnostics information substantiating the event) and identification of the Affected Solution Environment. If the Affected Solution Environment includes a combination of Services, the Customer must include in the request for credit an illustration of how the Services are inter-dependent. Intel will validate the information provided by Customer against Intel internal records. If Intel determines in its reasonable judgment that the Customer is entitled to the requested remedy, Intel will credit the Customer's account as provided in -this SLA. Intel will respond to all requests for remedies within 30 days of submission. GOOD STANDING. Credit will not be given for events occurring during any period in which the Customer's account has a past due balance or the Customer is otherwise in breach of the Master Customer Agreement, unless agreed by Intel in-advance.
