Resources for Assistance. If you encounter problems when submitting your application in Xxxxxx.xxx, you must attempt to resolve them by contacting the Xxxxxx.xxx Service Desk at the following: By e-mail: xxxxxxx@xxxxxx.xxx By phone: (toll-free) 0-000-000-0000 (1-800-518-GRANTS). The Xxxxxx.xxx Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Make sure you receive a case/ticket/reference number that documents the issues/problems with Xxxxxx.xxx. Additional support is also available from the NIH eRA Service desk at: By e-mail: xxxx://xxxxxx.xxx.xxx/support/index.html By phone: 000-000-0000 or (toll-free) 0-000-000-0000. (press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: Access the ASSIST Online Help Site at: xxxxx://xxx.xxx.xxx/erahelp/assist/ Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.
