RMA Procedure for Hardware Products Sample Clauses

RMA Procedure for Hardware Products. Authorized Products returned to F5 must be pre-authorized by F5 with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. The decision to issue an RMA shall be at F5’s sole discretion, subject to the warranty terms hereof. F5 will only accept packages with RMA numbers written on the outside of the shipping carton and/or the packing slips and shipping paperwork. All other packages will be rejected. F5 will ship the repaired or replaced item to the Authorized Reseller or End User, at F5’s expense, no later than seven (7) days after receipt by F5 unless a longer period is required due to import or export regulations. If Reseller is authorized to do so and has undertaken Level 1 and Level 2 support obligations in its arrangement with F5 and has obtained Advance Exchange RMA approval (as detailed in the applicable support contract), F5 will ship a replacement Product or component to Reseller on the first business day following confirmation of the failure of the original Product or component per the terms of the applicable support contract unless a longer period is required due to import or export regulations. F5 may invoice Reseller for any replacement Products or components (a) with respect to which the damage to the returned Products or components is attributable to actions taken by the End User, Authorized Reseller or Reseller or any of their agents; or (b) where the failed Product or component is not returned within ten (10) days of receipt of the replacement unit(s). Title to any returned Products or components will transfer to F5 upon receipt. For Software, F5 will replace defective media or documentation or, at its option, undertake reasonable efforts to modify the software to correct any material non-conformance with the specifications.
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