Roaming Service Level Agreement Sample Clauses

Roaming Service Level Agreement. General The Parties agree to implement the principles of the Service Level Agreement for roaming as specified in relevant GSMA PRDs. The Service Level Agreement should be exchanged using the following Excel Spreadsheet:
Sample 1Sample 2Sample 3
AutoNDA by SimpleDocs
Roaming Service Level Agreement. General The Parties agree to implement the principles of the Service Level Agreement for roaming as specified in relevant GSMA PRDs. The Service Level Agreement has a sub-paragraph, referring to Annex 1 in BA.51, which forms an integral part of this Annex 12. Both Parties also agree to abide by PRD IR.78. Both Parties confirm their IR.21 documents are up-to-date, i.e. all technical and routing information and contact details for trouble shooting and escalation are correctly presented. Both Parties agree that some of the test SIM cards can be used for active QoS monitoring purposes and the below [delete the option below not used] will apply for this purpose.
Sample 1
Roaming Service Level Agreement. General The Parties agree to implement the principles of the Service Level Agreement for roaming as specified in relevant GSMA PRDs. The Service Level Agreement has a sub-paragraph, referring to Annex 1 in BA.51, which forms an integral part of this Annex 12. Both Parties also agree to abide by PRD IR.78. Both Parties confirm their IR.21 documents are up-to-date, i.e. all technical and routing information and contact details for trouble shooting and escalation are correctly presented. Both Parties agree that some of the test SIM cards can be used for active QoS monitoring purposes and the below [delete the option below not used] will apply for this purpose. The threshold for test usage (see annex 5.1) shall remain in place. The SIM cards used for QoS purposes shall be communicated in writing in a separate document signed by both Parties. Neither Party shall be liable to the other Party for failure to meet the Service Level Agreement as set out herein. Annex 11 Roaming Provider Services, Tariffs and other Information [It is expected the Roaming Provider will sent to the Direct Wholesale Roaming Access Seeker a PDF version of their RAEX AA.14 and RAEX IR.21 as agreed between the parties.] Services See BEREC Guideline 26 CAMEL Phase 1 must be offered as a minimum [To be added in this section: “If more than 1% of the Voice Traffic from <B> is generated by Roaming Customers whose home calling numbers are from countries to which the EU Roaming Regulation III does not apply (as determined by the MSISDN recorded by Orange Slovensko), then Orange Slovensko shall apply the IOT applicable to HPMN Operators of the home calling number country set out in the PRD AA14 attached to the GSM International Roaming Agreement to all such Voice Traffic.”] Annex 12 Direct Wholesale Roaming Access Seeker contact details and other information important to the relationship not provided elsewhere in the Agreement 1 Please note that in AA16 GSM network refers to the family of GSM mobile communications systems and future evolutions thereof, e.g. GSM, DCS, PCS, UMTS or its equivalent.
Sample 1

Related to Roaming Service Level Agreement

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Levels Annex 1 to this Part A of this Contract Schedule 6 sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Contract Schedule 6 (the “Service Level Performance Criteria”) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Contract Schedule 6. The Supplier shall, at all times, provide the Goods and/or Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Goods and/or Services during the Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 13 of this Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Contract Schedule 6; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 14 of this Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 14.2.2 of this Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Contract Schedule 6 sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Contract Schedule 6, shall be a recurrent period of [one Month] during the Contract Period (the “Service Period”). Annex 1 to this Part A of this Contract Schedule 6 includes details of each Service Credit available to each Service Level Performance Criterion if the applicable Service Level Performance Measure is not met by the Supplier. The Customer shall use the Performance Monitoring Reports supplied by the Supplier under Part B (Performance Monitoring) of this Contract Schedule 6 to verify the calculation and accuracy of the Service Credits, if any, applicable to each relevant Service Period. Service Credits are a reduction of the amounts payable in respect of the Goods and/or Services and do not include VAT. The Supplier shall set-off the value of any Service Credits against the appropriate invoice in accordance with calculation formula in Annex 1 of Part A of this Contract Schedule 6.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

Time is Money Join Law Insider Premium to draft better contracts faster.