Rogers Monitored Routers/Power Over Ethernet (XXX) Switches – Device Support Sample Clauses

Rogers Monitored Routers/Power Over Ethernet (XXX) Switches – Device Support. (a) Where the Customer connection is via Rogers’ Ethernet Core Network, and the Customer has also deployed a Rogers-provided Router/XXX Switch(es), the Customer may elect to have Rogers monitor and maintain the Rogers’ provided Router/XXX Switch(es). In this event, the Customer must purchase Cisco SmartNet coverage for the duration of the Commitment Period as presented in the terms for any Routers/XXX Switches purchased from Rogers for use with the Unison Services. (b) Where Rogers is providing Router/XXX Switch monitoring Services, Rogers will generate alarms on up/down status of the devices. (c) Where Rogers is providing monitoring Services, the following information will be available to Rogers’ technical support teams when trouble shooting an issue i. Up/down events on any of the active ports ii. Utilization of the device 1. Overall traffic utilization 2. Port utilization 3. CPU/Memory and other chassis alerts that would be deemed to be Services impacting (d) The Customer should note that reporting and visibility to the Customer of network and device information is currently out of scope. (e) In the event of a confirmed incident or in the event that the Customer opens a service ticket with Rogers, Rogers will: i. Investigate the incident ii. Isolate the fault iii. Dispatch field service technicians as needed and appropriate per the outcome of remote troubleshooting and resolution steps iv. Repair or replace the Router/XXX Switch as required
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Related to Rogers Monitored Routers/Power Over Ethernet (XXX) Switches – Device Support

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