Server Performance. You are solely accountable, liable and responsible for keeping the performance of your server to make sure that there is a smooth experience for players. Performance on the relevant server ought not to be lower than 30Hz. You are required to temporarily terminate the service with proper notification to the playing players in the event of serious performance decreases until the problem is fixed.
Server Performance. Superion shall provide sufficient server capacity for the duration of this hosting Agreement to meet the reasonable performance requirements for the number of concurrent system users provided for in this hosting Agreement. Superion shall provide hardware resources sized for the number of users and software modules licensed in the hosting Agreement. If the Customer requests, at some later date, to add additional software modules, increase user licenses, increase storage requirement, and/or request additional environments, the hardware and software requirements of such additions will be evaluated. If additional resources are required to support such modifications, additional fees may apply. If the addition of users, unusually heavy use, or other factors require additional resources for support of the Customer (e.g., hardware, software, people, data communications link, etc.), Superion and the Customer will confer on the matter until a mutually agreeable solution is identified. Performance monitoring and tuning will be performed as necessary to maintain an average in-network interactive response time. “In-network” is defined as any point between which the data packet enters the Superion environment and subsequently departs the Superion environment. Any point of communications outside of the Superion protected network environment shall be deemed as “out-of-network.” Superion is not responsible for Internet connectivity and/or performance outside the internal Superion host site infrastructure.
