Service Level Agreement Overview. 1.1 This Service Level Agreement (“SLA”) represents an agreement between ClassLink and Customer for the provisioning of technical services required to support and sustain the ClassLink system.
Service Level Agreement Overview. The objectives of this SLA are to: • Define the Response Time and Availability of the CIVLS solution for any Warranty Period and during the Maintenance Term. • Provide clear reference to service ownership, accountability, roles and responsibilities. • Present a clear and measurable description of service provision to the customer.
Service Level Agreement Overview. This Service Level Agreement (SLA), covers the Leisure Contract management obligations of Ealing to the Customer Boroughs
Service Level Agreement Overview. This exhibit represents the service level agreement (“SLA”) between Mati and Client for the provisioning of the Services. Client is required to verify the identity of its Users, and assist Client meet its Know Your Client (“KYC”) and Anti Money Laundering (“AML”) obligations in its industry. This SLA remains valid until superseded by a revised SLA mutually endorsed and agreed by the Parties in writing. This SLA outlines the parameters of all Services covered as they are mutually understood by Parties both in this Exhibit and in the Agreement. This SLA does not supersede current processes and procedures unless explicitly stated herein.
