Service Level Agreements and Key Performance Sample Clauses

Service Level Agreements and Key Performance. Indicators The following are the SLAs and KPIs governing the services described above. # Type Metric Name Commitment Threshold Timing Frequency of Reporting 1 SLA Bureau claims response time Response provided to Bureau claims assigned in a Market Claims System 95% On average within 5 days of receipt Monthly 2 SLA Bureau claims response time Response provided to Bureau claims assigned in Market Claims System 100% On average within 30 days of receipt Monthly 3 SLA Manual claims response Average period of time between “date notified” and “date opened” 95% 7 working days of receipt Monthly 4 SLA Manual claims response Average period of time between “date notified” and “date opened” 100% 30 working days Monthly
Sample 1
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Service Level Agreements and Key Performance. Indicators The following are the SLAs and KPIs governing the services described above. # Type Metric Name Commitment Threshold Timing Frequency of Reporting
Sample 1
Service Level Agreements and Key Performance. Indicators The following are the SLAs and KPIs governing the services described above. # Type Metric Name Commitment Threshold Timing Frequency of Reporting # Type Metric Name Commitment Threshold Timing Frequency of Reporting 1 SLA Attendance at weekly cash flow forecast meeting To attend weekly cash flow forecast meetings 100% As agreed between both parties Weekly 2 SLA Notification of significant cash flow activity Significant cash flow activity, as defined in section 4.4, notified to the Service Recipient 95% At least 5 working days before cash inflow / outflow Monthly 3 SLA Notification of very large cash flow activity Very large cash flow activity, as defined in section 4.4, notified to the Service Recipient 95% At least 10 working days before cash inflow / outflow Monthly
Sample 1
Service Level Agreements and Key Performance. Indicators The following are the SLAs and KPIs governing the services described above. # Type Metric Name Commitment Threshold Timing Frequency of Reporting 1 SLA High priority deliverable timeliness Delivery of high-priority deliverables per the Reporting Timetable 95% On or before the due date per Reporting Timetable Monthly 2 SLA Normal priority Delivery of normal-priority deliverables 90% Within 5 days of due date per Monthly # Type Metric Name Commitment Threshold Timing Frequency of Reporting deliverable timeliness per the Reporting Timetable Reporting Timetable 3 KPI Normal priority deliverable timeliness Normal-priority deliverables per the Reporting Timetable are delivered on-time 90% Per Reporting Timetable Monthly 4 KPI Model changes Supporting documents for model changes provided to Service Recipient 99% Within 5 days of change implementation Monthly
Sample 1

Related to Service Level Agreements and Key Performance

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Levels (1) DTI shall perform the Services in accordance with the service levels (the "Service Levels") as may be agreed to from time to time in writing by DTI and the Funds (the "Service Level Agreement"). Failure to perform in a manner which equals or exceeds the Service Levels shall result in fee credits ("Fee Credits") or the Funds' right to terminate this Agreement, as set forth in the Service Level Agreement.

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • KEY PERFORMANCE INDICATORS (a) The Custodian and the Funds may from time to time agree to document the manner in which they expect to deliver and receive the services contemplated by this Agreement. The parties agree that any such key performance indicators (hereinafter referred to as “KPIs” or, individually as a “KPI”) shall be agreed upon in writing by the parties and shall be reflected in one or more schedules to this Agreement. The Custodian and the Funds acknowledge that any failure to perform in accordance with KPIs shall not in and of itself be considered a breach of contract that gives rise to contractual or other remedies provided that such failure may be a breach giving rise to contractual or other remedies if it is persistent and not remedied after consultation. Nothing in this Section 11 shall modify any party’s applicable standard of care under this Agreement; nor shall any meeting or discussion among the parties regarding KPIs be construed to prevent a party from pursuing any remedy otherwise available to it pursuant to this Agreement.

  • Historical Performance Information To the extent agreed upon by the parties, the Sub-Advisor will provide the Trust with historical performance information on similarly managed investment companies or for other accounts to be included in the Prospectus or for any other uses permitted by applicable law.

  • Performance Requirements To receive the Monthly Capacity Payment in Section 8.1.2.1, Seller shall provide the Contract Capacity in each Peak Month for all on-peak hours as such peak hours are defined in Edison's Tariff Schedule No. TOU-8 on file with the Commission, except that Seller is entitled to a 20% allowance for Forced Outages for each Peak Month. Seller shall not be subject to such performance requirements for the remaining hours of the year.

  • Excused Performance If either Party is rendered wholly or partially unable to perform its obligations (other than payment obligations) under this Agreement due to the occurrence of a Force Majeure Event, such Party will be excused from the affected performance obligation (other than payment obligations), provided that:

  • Seller’s Performance (a) All of the covenants and obligations that Sellers are required to perform or to comply with pursuant to this Agreement at or prior to the Closing (considered collectively), and each of these covenants and obligations (considered individually), must have been duly performed and complied with in all material respects.

  • Assist Performance Seller shall exercise its reasonable best efforts to cause to be fulfilled those conditions precedent to Buyer’s obligations to consummate the transactions contemplated hereby which are dependent upon the actions of Seller and to work with Buyer to make and/or obtain any necessary filings and consents. Seller shall cause Split-Off Subsidiary to comply with its obligations under this Agreement.

  • Service Level Credits If vendor fails to provide the Services in accordance with the applicable Service Levels for any reason, except for Force Majeure Events (as defined in the Agreement), vendor will incur Service level Credits identified in and according to the schedule set forth in Attachment E-1 and/or Attachment E-2, provided that Vendor may earn back such Service level credits as provided under the provisions of Attachment E-1 and/or Attachment E-1, as the case may be. The Service Level credits will not limit Prudential's right to recover, in accordance with the terms of this Engagement Schedule, any other damages to which it may be entitled with respect to such failure to provide the Services in accordance with the Service Levels.

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