SERVICE LEVEL AND PERFORMANCE STANDARDS Sample Clauses

SERVICE LEVEL AND PERFORMANCE STANDARDS. In the event there is an outage or interference that does not arise from an Excused Outage (as defined below), resulting in any Service to be unavailable, if Subscriber has a Service Order with Carrier that is for a term other than month to month, Subscriber may be entitled to a Service credit to be applied against Subscriber’s monthly recurring fees for the affected Service (“Service Credit”). The Service Credit shall be based on the cumulative time that the affected Service is unavailable in a given calendar month beginning with the time that Subscriber notifies Carrier of an interference or outage until same has been resolved and the Service is active for the reporting Subscriber. Service Credits shall be as follows:
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SERVICE LEVEL AND PERFORMANCE STANDARDS. If there is a report of an outage or interruption, and it is determined that the Carrier’s network is open and fully functional, Carrier shall notify the Subscriber that the remote diagnostics show that the problem is not in or with the Carrier’s network and is presumptively within the confines of the location to which the trouble report relates (e.g., the Subscriber’s network). In such instances, Carrier shall not open a trouble ticket, and resolution of the issue giving rise to the trouble report shall be the Subscriber’s responsibility. However, if Subscriber wishes to proceed with a service call when the Carrier’s network appears to be functional, then Carrier will proceed in troubleshooting the issue further. If the issue is determined to be related to the Subscriber’s equipment, then Carrier may bill Subscriber for a service call at its current standard rates. If the issue is revealed to be Carrier network related, then Subscriber will not be billed.
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SERVICE LEVEL AND PERFORMANCE STANDARDS. Except as may otherwise be expressly provided in this Agreement, Citi Commerce will maintain and perform its obligations in compliance with the Service Level and Performance Standards in respect of the Private Label Program in accordance with Attachment D throughout the Term of this Agreement. The performance of Citi Commerce against the Service Level and Performance Standards will be reported by Citi Commerce to Zale on a monthly basis (no later than 30 days after the end of each month provided the data is available) during the Term of this Agreement. The Service Level Standards may, from time to time, be revised upon the mutual agreement of the Parties.
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Related to SERVICE LEVEL AND PERFORMANCE STANDARDS

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Continuity of Service and Performance Unless otherwise agreed in writing, the Parties shall continue to provide service and honor all other commitments under this Agreement during the course of a Dispute with respect to all matters not subject to such Dispute.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

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