Service Performance Commitment Sample Clauses

Service Performance Commitment. The Naas component of Workplace as a Service Advanced comes with a Network Service Availability Threshold performance commitment. Where we fail to achieve the Network Service Availability Threshold in any month we will provide you with the applicable credit indicated in the table below. Service Measure Standard Threshold Total Monthly Outage Time = Credit Amount Workplace as Service (NaaS services) Availability 100% 7 days x 24 hours 99.9% ≤ 43 mins = 0% of fixed monthly charge > 43 mins to 15 hrs 6 mins = 20% of fixed monthly charge > 15hrs 6 mins to 29 hrs 30 mins = 40% of fixed monthly charge > 29hrs 30 mins to 43 hrs 54 mins = 60% of fixed monthly charge > 43hrs 54 mins = 80% of fixed monthly charge The Network Service Availability Threshold is the percentage of time in a calendar month that the NaaS service should be available for your use on a per service location basis. The NaaS service is deemed available at a service location if it is being provided through either the primary or the backup access for the service location. We use remote monitoring and other systems to measure the actual availability result at a service location over a month and express the result as a percentage. When we measure and calculate the result we assume each month is thirty (30) days but we include all periods of unavailability over the calendar month except for any period of unavailability that is caused or contributed to by:
Sample 1
AutoNDA by SimpleDocs
Service Performance Commitment. Managed BI and HSIA (with NaaS) come with a Service Availability Threshold performance commitment. Where we fail to achieve the Service Availability Threshold in any month we will provide you with the applicable credit indicated in the table below. The payment of the credit is your sole remedy for a failure by us to meet the Service Availability Threshold and such a failure will not be considered a breach of this agreement by us. Service Measure Standard Threshold Total Monthly Outage Time = Credit Amount Managed BI/HSIA (with NaaS) Service Availability 100% 7 days x 24 hours 99.9% ≤ 43 mins = 0% of fixed monthly charge > 43 mins to 15 hrs 6 mins = 20% of fixed monthly charge > 15hrs 6 mins to 29 hrs 30 mins = 40% of fixed monthly charge > 29hrs 30 mins to 43 hrs 54 mins = 60% of fixed monthly charge > 43hrs 54 mins = 80% of fixed monthly charge The Service Availability Threshold is the percentage of time in a calendar month that the service should be available for your use on a per service location basis. The service is deemed available at a service location if it is being provided through either the primary or the backup access for the service location. We use remote monitoring and other systems to measure the actual availability result at a location over a month and express the result as a percentage. When we measure and calculate the result we assume each month is 30 days but we include all periods of unavailability over the calendar month except for any period of unavailability that is caused or contributed to by:
Sample 1

Related to Service Performance Commitment

  • Service Performance All Services provided by the Agency shall be performed in a diligent, safe, courteous, and timely manner in accordance with this Contract and the Associated federal requirements.

  • Key Performance Indicators 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Employee Performance Review When a formal review of an employee’s performance is made, the employee concerned shall be given an opportunity to discuss, sign and make written comments on the review form in question and the employee is to receive a signed copy to indicate that its contents have been read. An employee shall be entitled to a minimum of two (2) work days to review the performance review prior to providing any response to the Employer, verbally or in writing, with respect to the evaluation.

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

  • PERFORMANCE OUTCOMES 8 A. CONTRACTOR shall achieve performance objectives, tracking and reporting Performance 9 Outcome Objective statistics in monthly programmatic reports, as appropriate. ADMINISTRATOR 10 recognizes that alterations may be necessary to the following services to meet the objectives, and,

  • Acceptance/Performance Test 4.7.1 Prior to synchronization of the Power Project, the SPD shall be required to get the Project certified for the requisite acceptance/performance test as may be laid down by Central Electricity Authority or an agency identified by the central government to carry out testing and certification for the solar power projects.

  • SERVICE PERFORMANCE WITHIN U.S Concessionaire agrees, in accordance with Executive Order 129 (2004) and N.J.S.A. 52:34- 13.2 (P.L. 2005, c. 92), that all services performed under the Agreement or any subcontract awarded under the Agreement shall be performed within the United States. In the event that all services performed under the Agreement or any subcontract awarded under the Agreement shall not be performed within the United States, Concessionaire shall send Department a letter that states with specificity the reasons why the services cannot be so performed. Any such letter shall require review and approval pursuant to N.J.S.A. 52:34- 14.2 prior to execution of the Agreement or the delivery of the services which will not be performed within the United States. Unless previously approved by Department, a shift to performance of services outside the United States during any Term of the Agreement shall be deemed a material breach, subject to Suspension of Operations and/or Termination in accordance with the terms and conditions set forth in Paragraphs 10 and 11.

  • EMPLOYEE PERFORMANCE EVALUATION Purpose: To provide the policy and procedures for assessing employee performance and communicating the results of assessment to the employee and to others using assessment information in personnel decisions, and further to express the mutual commitment of the parties to the University’s values.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

Time is Money Join Law Insider Premium to draft better contracts faster.