SERVICE PERFORMANCE REPORTING Sample Clauses

SERVICE PERFORMANCE REPORTING. 8.1 Parties to report on performance relative to Service Standards: Each party will, unless it is required by law (including any regulations and the Code) to publish such information elsewhere, prepare a report on its performance relative to the Service Standards in accordance with the reporting measures and at the frequency set out in schedule 1 (“Performance Report”).
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SERVICE PERFORMANCE REPORTING. 8.1 Parties to report on performance relative to Service Levels: Each party will, unless it is required under legislation to publish such information elsewhere, report on its performance relative to Service Levels in accordance with the reporting measures and frequency of reporting as set out in Schedule 1. 8.2 Contents of performance report: Each party will prepare a performance report (“Performance Report”) in accordance with clause 8.1, which will: (a) compare actual service performance to the target Service Levels and the service performance reporting measures for each applicable Service Standard; (b) explain the reasons for any significant under-performance, and explain what actions the party will undertake to rectify that under-performance; and (c) for the avoidance of doubt, in the event that the party claimed during the relevant reporting period that it was unable to meet the Service Standards due to the occurrence of a Force Majeure Event for which it invoked clause 23, give a full account of the nature of the Force Majeure Event and the impact of such event on the party’s performance in relation to the Service Standards,
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SERVICE PERFORMANCE REPORTING. ATSS will use the ASSYST helpdesk system used by BITC Service Desk. This system will be programmed to provide all the information regarding service performance. It is therefore crucial that ALL support calls and enquiries are logged on ASSYST either by the school technician on-site or via telephone etc… ATSS will produce summary reports of service performance based on the key performance metrics identified in this SLA. The precise format and the distribution/publication method for these reports will be agreed between ATSS and school representatives. Performance statistics will be produced by ATSS/BITC on a monthly basis. Where service delays arise from a schools failure to meet its obligations, such delays shall be excluded from measures of ATSS performance.
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SERVICE PERFORMANCE REPORTING. 7.1 Distributor to report on performance relative to Service Levels: The Distributor will report annually to the Generator on its performance relative to Service Levels in accordance with the reporting measures and frequency of reporting as set out in schedule 1.
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SERVICE PERFORMANCE REPORTING. 8.1 Performance reports: Either party (the “Requester”) may from time to time request that the other party (the “Provider”) provide performance reports, including reports containing: (a) a comparison between the actual service performance to the target Service Levels and the service performance reporting measures for each applicable Service Standard; (b) an explanation of the reasons for any significant under-performance by either party identified under clause 8.1(a), together with an explanation of the actions the party proposes to undertake to rectify that under- performance; and (c) if a party claimed during the relevant reporting period that it was unable to meet the Service Standards due to the occurrence of a Force Majeure Event for which it invoked clause 23, give a full account of the nature of the Force Majeure Event and the impact of the Force Majeure Event on that party’s performance in relation to the Service Standards. The Provider will comply with such requests if it is reasonable to do so. The Provider may charge the Requester for the costs reasonably incurred in preparing and supplying such reports, provided that if a report is requested due to a suspected failure by the Provider to meet a Service Standard, and the report demonstrates that such failure existed, no charge may be levied. 8.2 Commercial sensitivity and insurance not to be compromised: Nothing in this clause 8 requires either party to disclose commercially sensitive information or other information that may adversely affect an insurance policy held by that party.
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SERVICE PERFORMANCE REPORTING 
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Related to SERVICE PERFORMANCE REPORTING

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Performance Reports None Specified

  • Historical Performance Information To the extent agreed upon by the parties, the Sub-Advisor will provide the Trust with historical performance information on similarly managed investment companies or for other accounts to be included in the Prospectus or for any other uses permitted by applicable law.

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

  • Annual Performance Evaluation On either a fiscal year or calendar year basis, (consistently applied from year to year), the Bank shall conduct an annual evaluation of Executive’s performance. The annual performance evaluation proceedings shall be included in the minutes of the Board meeting that next follows such annual performance review.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

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