SERVICE PERFORMANCE REPORTING Sample Clauses
The SERVICE PERFORMANCE REPORTING clause requires the service provider to regularly document and communicate their performance in delivering contracted services. Typically, this involves submitting periodic reports that detail key performance indicators, milestones achieved, and any issues encountered during the reporting period. By establishing a structured process for monitoring and sharing performance data, this clause ensures transparency, enables early identification of problems, and helps both parties track compliance with service standards.
SERVICE PERFORMANCE REPORTING. 8.1 Parties to report on performance relative to Service Standards: Each party will, unless it is required by law (including any regulations and the Code) to publish such information elsewhere, prepare a report on its performance relative to the Service Standards in accordance with the reporting measures and at the frequency set out in schedule 1 (“Performance Report”).
SERVICE PERFORMANCE REPORTING. 8.1 Parties to report on performance relative to Service Levels: Each party will, unless it is required under legislation to publish such information elsewhere, report on its performance relative to Service Levels in accordance with the reporting measures and frequency of reporting as set out in Schedule 1.
8.2 Contents of performance report: Each party will prepare a performance report (“Performance Report”) in accordance with clause 8.1, which will:
(a) compare actual service performance to the target Service Levels and the service performance reporting measures for each applicable Service Standard;
(b) explain the reasons for any significant under-performance, and explain what actions the party will undertake to rectify that under-performance; and
(c) for the avoidance of doubt, in the event that the party claimed during the relevant reporting period that it was unable to meet the Service Standards due to the occurrence of a Force Majeure Event for which it invoked clause 23, give a full account of the nature of the Force Majeure Event and the impact of such event on the party’s performance in relation to the Service Standards,
SERVICE PERFORMANCE REPORTING. ATSS will use the ASSYST helpdesk system used by BITC Service Desk. This system will be programmed to provide all the information regarding service performance. It is therefore crucial that ALL support calls and enquiries are logged on ASSYST either by the school technician on-site or via telephone etc… ATSS will produce summary reports of service performance based on the key performance metrics identified in this SLA. The precise format and the distribution/publication method for these reports will be agreed between ATSS and school representatives. Performance statistics will be produced by ATSS/BITC on a monthly basis. Where service delays arise from a schools failure to meet its obligations, such delays shall be excluded from measures of ATSS performance.
SERVICE PERFORMANCE REPORTING. 8.1 Performance reports: Either party (the “Requester”) may from time to time request that the other party (the “Provider”) provide performance reports, including reports containing:
(a) a comparison between the actual service performance to the target Service Levels and the service performance reporting measures for each applicable Service Standard;
(b) an explanation of the reasons for any significant under-performance by either party identified under clause 8.1(a), together with an explanation of the actions the party proposes to undertake to rectify that under- performance; and
(c) if a party claimed during the relevant reporting period that it was unable to meet the Service Standards due to the occurrence of a Force Majeure Event for which it invoked clause 23, give a full account of the nature of the Force Majeure Event and the impact of the Force Majeure Event on that party’s performance in relation to the Service Standards. The Provider will comply with such requests if it is reasonable to do so. The Provider may charge the Requester for the costs reasonably incurred in preparing and supplying such reports, provided that if a report is requested due to a suspected failure by the Provider to meet a Service Standard, and the report demonstrates that such failure existed, no charge may be levied.
8.2 Commercial sensitivity and insurance not to be compromised: Nothing in this clause 8 requires either party to disclose commercially sensitive information or other information that may adversely affect an insurance policy held by that party.
SERVICE PERFORMANCE REPORTING. 7.1 Distributor to report on performance relative to Service Levels: The Distributor will report annually to the Generator on its performance relative to Service Levels in accordance with the reporting measures and frequency of reporting as set out in schedule 1.
SERVICE PERFORMANCE REPORTING