Target Service Levels definition

Target Service Levels means the target figures set out in the section Target Service Levels, that apply in respect of Boomcare Premium Customers.
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Target Service Levels means certain Service Levels identified as such in Schedule 7;
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Target Service Levels as stated in the right column of the table above. In this respect, the following shall apply:
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Examples of Target Service Levels in a sentence

  • The following times are the Target Service Levels for the start and completion of a fix, where times are measured from the time the fault is reported: Severity Description Target Resolution Period 1 Critical fault Within 4 working hours 2 Major fault Within 8 working hours 3 Moderate problem Within 2 Working Days 4 Minor impact Within 1 week 5 No service impact Reviewed monthly For Gateway Software faults the Minimum Service Levels will be the Target Service Levels.

  • Certain parts of this SLA (including in particular the Target Service Levels) are applicable only to those Customers who subscribe for and are Boomcare Premium Customers.

  • The Target Service Levels set out in this Schedule apply only to the System (as defined below) and do not apply to any other Services or Features whether such Services and Features are available at the time of signature of the Agreement or acceptance by Boomerang of an Order unless Boomerang has expressly agreed in writing that such Target Service Levels will apply.

  • This includes the retrieval and analysis of statistical data from the System to confirm whether the Target Service Levels are being met and the System is performing according to design.

  • The Target Service Levels are the minimum levels of service that the customer should expect for the duration of this agreement.

  • TARGET SERVICE LEVELS The Target Service Levels are described in Table 3 below.

  • Reference source not found If the Service Provider would have provided the Operational Services in accordance with the Target Service Levels and/or this Agreement but has failed to do so as a result of a Customer Cause the Service Provider will subject to clause 37 have the rights and relief set out in clause Error: Reference source not found.

  • Notwithstanding clause 79, if Malicious Software is found, the parties shall co-operate to reduce the effect of the Malicious Software and, particularly if Malicious Software causes loss of operational efficiency or loss or corruption of Customer Data, assist each other to mitigate any losses and to restore the Services to the required Target Service Levels specified and to operating efficiency levels prior to the Introduction of the Malicious Software.

  • If a Specific Change in Law occurs or will occur during the Term (other than those referred to in clause 71.2), the Service Provider shall notify the Customer Relationship Manager of the likely effects of that change, including: whether any Change is required to the Services, the Charges or this Agreement; and whether any relief from compliance with the Service Provider's obligations is required, including any obligation to Achieve a Milestone and/or to meet the Target Service Levels at any time.

  • The Contractor is continually developing the Services and the manner in which those Services are delivered, and as such all Target Service Levels are subject to change.


More Definitions of Target Service Levels

Target Service Levels mean those expected business as usual service levels which the Parties will use reasonable endeavours to achieve but which the failure to achieve shall not of itself constitute a breach of this Agreement except to the extent otherwise agreed;
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Target Service Levels in Schedule "D";
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Target Service Levels. Means the service levels set out in paragraph 5 of schedule 3, or as agreed between the Authority and the Contractor from time to time.
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Target Service Levels. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.
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Target Service Levels means the desired functional and operational performance level standards for any given Service, as set forth in Exhibit 2.
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Target Service Levels means the levels of service that CGI shall provide to UCAR to be defined during the Transition Period in accordance with Section 5;
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Related to Target Service Levels

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Performance Milestone means an act or event specified in section 5.1 and described in section 9 of the EPLA.

  • Service Level Credit is defined in Section 8.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Project Milestones means the project milestones set forth in Schedule-G;

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Target Population means persons with low incomes who have one or more disabilities, including mental illness, HIV or AIDS, substance abuse, or other chronic health condition, or individuals eligible for services provided pursuant to the Lanterman Developmental Disabilities Services Act (Division 4.5 (commencing with Section 4500) of the Welfare and Institutions Code) and may include, among other populations, adults, emancipated minors, families with children, elderly persons, young adults aging out of the foster care system, individuals exiting from institutional settings, veterans, and homeless people.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Baseline Personnel Security Standard means the pre-employment controls for all civil servants, members of the Armed Forces, temporary staff and government contractors generally.

  • Baseline data means information gathered at a selected point in time and used thereafter as a basis from which to monitor change.

  • Performance Indicators means the indicators for Project monitoring and evaluation set forth in the Operational Manual.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target.

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;

  • Milestones means control points in the project that help to chart progress. Milestones may correspond to the completion of a key deliverable, allowing the next phase of the work to begin. They may also be needed at intermediary points so that, if problems have arisen, corrective measures can be taken. A milestone may be a critical decision point in the project where, for example, the consortium must decide which of several technologies to adopt for further development.

  • Project Milestone means the project milestone set forth in Schedule-J;

  • Milestone Schedule means Seller’s milestone schedule, the form of which is attached to this Agreement as Exhibit Q.

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;