Service Quality Requirements. (1) KSM specifies the services it orders through a specification (e.g. documents of requirements). The Supplier is to elaborate his own documents and plans from this specification to realize the performance requirements. To this end, the Supplier is to draw up at least the following documents: - Project schedule, - Process workflow, - Production control plan/ quality control plan taking special account of the specific features in the case of product-related services, - Internal instructions. The specified documents are to be made available to KSM on request.
(2) The Supplier is to determine the specific requirements of KSM made upon the service to be performed from the pre-given specifications of KSM and within the scope of his own risk evaluation procedure.
(3) The Supplier is to plan appropriate and effective systems and facilities to satisfy the quality requirements. If required by KSM, the achievement of the process capability indices Cpk > 1.33 and Ppk > 1.67 has to be demonstrated.
(4) The Supplier receives obligatory and specific deadlines from KSM governing the service he performs.
Service Quality Requirements. Licensee agrees that that all IANA Services offered under the IANA Intellectual Property shall be of a consistent quality at least as high as the quality of comparable services offered by ICANN immediately prior to the Effective Date. The parties may, throughout the term, agree on additional service quality requirements, which shall be incorporated into and made a part of this Agreement.
Service Quality Requirements. The LTA service provider’s performance will be assessed using the following service standards during its performance review: 1 Provide Quotations Speed and Efficiency Ability to quickly and accurately provide quotations (within 24 hours and within 48 hours for big and complex events) 2 Delivery Speed, Efficiency & Hygiene Ability to deliver service promptly. Timely pick and drop-off of participants where transportation is provided 3 Billing i) Accuracy Ability to generate billing statements without errors
Service Quality Requirements. 9.1 The Licensor shall process the data received from the Licensee 24 hours 7 days a week during the terms of this Agreement.
9.2 The information required by the Licensor to implement this Agreement shall be transmitted by the Licensee to the user equipment of the Licensor in automatic mode via a secure communication channel.
Service Quality Requirements. Licensee agrees that all IANA Services offered under the IANA Intellectual Property shall be of a consistent quality at least as high as the quality of comparable services offered by the Internet Corporation for Assigned Names and Numbers (“ICANN”) immediately prior to the Effective Date and shall be in accordance with any additional service quality requirements that the Parties mutually agree upon throughout the Term (as defined in Section 6.1), which shall be incorporated into and made a part of this Agreement. [Licensor shall monitor the quality of goods and services offered under the IANA Intellectual Property, and Licensor has the right to approve any material changes to such services, in consultation with the CCG or the relevant CCG Representatives, provided that, Licensor may delegate, and hereby delegates, such responsibility and approval rights to the Operational Communities with respect to the services offered to that Operational Community.]4
Service Quality Requirements. Licensee agrees that that all IANA Services offered under the IANA Intellectual Property shall be of a consistent quality at least as high as the quality of comparable services offered by ICANNthe Internet Corporation for Assigned Names and Numbers (“ICANN”) immediately prior to the Effective Date. The parties may, throughout the term, agree on and shall be in accordance with any additional service quality requirements that the Parties mutually agree upon throughout the Term (as defined in Section 6.1), which shall be incorporated into and made a part of this Agreement. [Licensor shall monitor the quality of goods and services offered under the IANA Intellectual Property, and Licensor has the right to approve any material changes to such services, in consultation with the CCG or the relevant CCG Representatives, provided that, Licensor may delegate, and hereby delegates, such responsibility and approval rights to the Operational Communities with respect to the services offered to that Operational
Service Quality Requirements. The Concessionaire shall procure and ensure that it conforms and complies with the Service Quality Requirements set forth in Schedule-L.
Service Quality Requirements
