Service Requests, Compliments Sample Clauses

Service Requests, Compliments. Complaints Contractor shall be responsible for the prompt and courteous attention to, and prompt and reasonable resolution of, all Customer service requests and Complaints. Contractor shall record, in its computer system or a separate log, as directed by Authority Contract Manager, all Complaints, noting the name and address of Complainant, date and time of Complaint, nature of Complaint, and nature and date of resolution. The Contractor shall retain this Complaint log for the Term. Upon request by the Authority Contract Manager, Contractor shall compile and submit a summary statistical table of the Complaint log. Contractor shall respond to all Complaints received in accordance with the requirements of Section 4.11.1.B, and 4.11.1.C. Complaints related to missed Collections shall be addressed in accordance with Section 5.11. Complaints related to repair or replacement of Carts or Bins, shall be addressed in accordance with Section 5.7.E. For Complaints received in which the Person alleges that an entity is in violation of SB 1383 requirements, Contractor shall document the information listed in Exhibit D. Contractor shall provide this information in a brief Complaint report to the Authority for each SB 1383-noncompliance Complaint within seven (7) days of receipt of such Complaint, and a monthly summary report of SB 1383-non-compliance Complaints in accordance with Exhibit D. Upon Authority request, Contractor shall conduct follow-up inspections and/or outreach to the violating entity, and shall document the information in the reports provided pursuant to Exhibit D. 4.12 Access to Customer Service and Billing Systems
Sample 1
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Service Requests, Compliments. Complaints Contractor shall be responsible for the prompt and courteous attention to, and prompt and reasonable resolution of, all Customer service requests and Complaints. Contractor shall record, in its computer system or a separate log, approved as to form by City Contract Manager, all Complaints, noting the name and address of Complainant, date and time of Complaint, nature of Complaint, and nature and date of resolution. The Contractor shall retain this Complaint log for the Term. Upon request by the City Contract Manager, Contractor shall compile and submit a summary statistical table of the Complaint log. Contractor shall respond to all Complaints received in accordance with the requirements of Section 4.10.1.B, and 4.10.1.C. Complaints related to missed Collections shall be addressed in accordance with Section 4.10.3. Complaints related to repair or replacement of Carts or Bins, shall be addressed in accordance with Section 5.6.E. Contractor shall separately address any Complaints received in which the Person alleges that an entity is in violation of SB 1383 requirements, in accordance with the procedure in Section 4.14.D.
Sample 1
Service Requests, Compliments. Complaints 440 Contractor shall be responsible for the prompt and courteous attention to, and prompt and reasonable 441 resolution of, all Customer service requests and complaints. Contractor shall record in a separate log, 442 approved as to form by City Contract Manager, all complaints, noting the name and address of 443 complainant, date and time of complaint, nature of complaint, and nature and date of resolution. The 444 Contractor shall retain this complaint log for the Term. Upon request by the City Contract Manager, 445 Contractor shall compile and submit a summary statistical table of the complaint log. 446 Contractor shall respond to all complaints received within twenty−four (24) hours, weekends and 447 Holidays excluded. In particular, if a complaint involves a failure to Collect Solid Waste, Recyclable 448 Materials or Organic Materials from a Premises in the City, Contractor shall Collect the material in 449 question within twenty−four (24) hours of receipt of the Complaint, provided that Generator has 450 properly placed materials for Collection. 451 ARTICLE 5. 452 STANDARD OF PERFORMANCE
Sample 1

Related to Service Requests, Compliments

  • Under-Frequency and Over Frequency Conditions The New York State Transmission System is designed to automatically activate a load- shed program as required by the NPCC in the event of an under-frequency system disturbance. Developer shall implement under-frequency and over-frequency relay set points for the Large Generating Facility as required by the NPCC to ensure “ride through” capability of the New York State Transmission System. Large Generating Facility response to frequency deviations of predetermined magnitudes, both under-frequency and over-frequency deviations, shall be studied and coordinated with the NYISO and Connecting Transmission Owner in accordance with Good Utility Practice. The term “ride through” as used herein shall mean the ability of a Generating Facility to stay connected to and synchronized with the New York State Transmission System during system disturbances within a range of under-frequency and over-frequency conditions, in accordance with Good Utility Practice and with NPCC Regional Reliability Reference Directory # 12, or its successor.

  • Outage Repair Standard In the event of an outage or trouble in any Service being provided by a Party hereunder, the Providing Party will follow Verizon’s standard procedures for isolating and clearing the outage or trouble.

  • Workloads (a) The parties agree that patient care is enhanced if concerns relating to professional practice, patient acuity, fluctuating Work-Loads and fluctuating staffing are resolved in a timely and effective manner.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Processing operations The personal data transferred will be subject to the following basic processing activities:

  • SPECIALIZED SERVICE REQUIREMENTS In the event that the Participating Entity requires service or specialized performance requirements not addressed in this Contract (such as e- commerce specifications, specialized delivery requirements, or other specifications and requirements), the Participating Entity and the Supplier may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement.

  • Shiftwork 38.1 Shift Penalties (Excluding Home Care Classifications)

  • OGS Centralized Contract Modifications OGS, an Authorized User, or the Contractor may suggest modifications to the Centralized Contract or its Appendices. Except as specifically provided herein, modifications to the terms and conditions set forth herein may only be made with mutual written agreement of the Parties. Modifications may take the form of an update or an amendment. “

  • Allowable Customizations The Student is permitted to alter or add files to customize the assigned Computer to her/his own working style (i.e., background screens and images, display settings).

  • Work Loads If an employee believes the amount of work he or she is required to perform is excessive over what is required from the rest of the staff and it will result in an occupational accident or occupational injury to him or her, the question shall be referred to Section 17 of this Agreement.

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