SLA Metrics for SaaS Sample Clauses

SLA Metrics for SaaS. It is referred to as “software on-demand”, SaaS is a software delivery model in which software and data are hosted centrally and acquired using a web browser through the Internet. The SLA metrics for SaaS in terms of cloud services are as follows: ⮚ Reliability ⮚ Customizability ⮚ Usability ⮚ Availability ⮚ Scalability ⮚ Manageability Table 1: Comparison between SLA life cycle of the existing Cloud Service Providers Cloud Service Provider Cloud Service Service Provider Discovery Service Availability Define SLA Agreement Establishment Service Violation Monitoring SLA Violation Credits (Penalties) SLA Termination Amazon EC2 [24] IaaS Manual discovery <99.95% Predefined terms and QoS parameters SLA document stipulated by the provider III party monitoring systems can be used under the terms of Amazon’s AWS Agreements Monthly Uptime % Credits The service commitment does not apply to any unavailability, suspension or termination or performance issues that are due to the reasons stated in the SLA 99.0% – < 99.95% 10% <99% 30% Google Cloud Storage [25] PaaS Manual discovery >=99.9% Predefined terms and QoS parameters SLA document stipulated by the provider III party monitoring systems can be used under the terms of Google’s GCP Agreements Monthly Uptime % Credits The SLA does not apply to few special cases stated in the document 99.0% – < 99.9% 10% 95.0% – < 99.0% 25% <95.0% 50% Salesforce SaaS Manual >=99.0% Predefined SLA document Provider Monthly Uptime % The Service [26] discovery terms and stipulated by offers is less than the Commitment QoS the provider system Service does not apply parameters upgrades and Commitment, then to any scheduled issue the Service unavailability, maintenance Credit to users suspension or and within one billing termination of emergency cycle following the the Salesforce maintenance month in which SMTP their request is Services, or confirmed by the any other provider. Salesforce SMTP Service performance issue that are due to the reasons stated in the SLA VI. ENERGY AWARE SLA Energy aware SLA is an agreement between Cloud providers and customers, which reflects the consent for the cloud provider/Data centre to activate in energy aware manner and concurrently, give an assurance about a certain level of QoS for the customer. Various organizations and even public moves their routine work to the cloud resources now-a-days. Thus, this progress towards the estimation and exposure will impel in the demand for bloom of quantifiable green clou...
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Related to SLA Metrics for SaaS

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  • Product Warranty for Software Deliverables During the Project warranty period, defects in the materials or workmanship of the Software Deliverables specified and furnished by or through Contractor shall be repaired or replaced by Contractor at no cost or expense to the Authorized User. Contractor shall extend the Project warranty period by the cumulative period(s) of time, after notification, during which the Software Deliverables require servicing or replacement (down time) or is in the possession of the Contractor, its agents, officers, Subcontractors, distributors, resellers or employees . The Commissioner agrees that Contractor is not responsible for any modification of the Software Deliverables made by an Authorized User without Contractor’s approval.

  • Requests For Samples By Authorized Users Requests for samples by Authorized Users require the consent of the Contractor. Where Contractor refuses to furnish a sample, Authorized User may, in its sole discretion, make a determination on the performance capability of the Product or on the issue in question. BID EVALUATION

  • Fees for Services The compensation of the Subadviser for its services under this Agreement shall be calculated and paid by the Adviser in accordance with the attached Schedule C. Pursuant to the Investment Advisory Agreement between the Fund and the Adviser, the Adviser is solely responsible for the payment of fees to the Subadviser.

  • Packing Materials and Containers for Shipment Packing materials and containers in which a good is packed for shipment shall be disregarded in determining whether:

  • Technical Requirements for SCPs/Databases 10.5.3.1 BellSouth shall provide physical access to SCPs through the SS7 network and protocols with TCAP as the application layer protocol.

  • Warranty for Services Vendor warrants that the Services will be performed (i) in a diligent, professional and workmanlike manner in accordance with the highest applicable industry standards, (ii) in accordance with the requirements under this Agreement, and (iii) by experienced, qualified and properly trained and appropriately licensed personnel. If Vendor fails to meet the specifications as set forth herein, Vendor will, without additional compensation, promptly correct or revise any errors or deficiencies in the Services provided.

  • Additional Requirements for Sleeping Rooms The Contractor shall provide departing Attendees a secured area for storing belongings.

  • Solicitations for Subcontracts, Including Procurement of Materials and Equipment In all solicitation, either by competitive bidding or negotiation, made by the Contractor for work to be performed under a subcontract, including procurement of materials or leases of equipment, each potential Subcontractor or supplier shall be notified by the Contractor of the Contractor’s obligations under this Agreement and the Regulations relative to non-discrimination on the grounds of race, color, or national origin.

  • Charges for Services (a) It is the intention of the parties that the charges for the Services provided under this Agreement be determined in accordance with fair and reasonable standards and that no party realize a profit nor incur a loss as a result of the Services rendered pursuant to this Agreement.

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